Andy Hollingham

Experience

• 

  Harwoods Ltd

  Apr 2015 - Dec 2015

  IT Technician

  I started my IT career at Harwoods group within their internal IT where i gained basic knowledge of servers, AD, exchange and internal systems such as SLI and Pinnacle by Pinewood

• 

  PAV i.t. services

  Jan 2016 - Jul 2019

  1st/2nd Line Engineer

  Over the last 2 years I have progressed to a Technical Support Technician role (2nd line) at PAV IT Services.I'm Commvault Professional and Datto Tier 2 certified and have use many applications in my day to day work at PAV IT, such as;Commvault (CV Upgrades, troubleshooting, Installs), Datto, Backup Exec, Veeam Backup and replication, Windows Backup, Mimecast, Puremessage, O365, Mailsweeper, Duo (2FA), Active Directory & Microsft Exchange, Powershell, Fortigate & Fortinet, Citrix, AEM, & Autotask, Pinnacle, VSphere, HyperV, Xima, Avaya, Zerto, VNXE Upgrade, GPO Setups, Auvik. Show less

• 

  PAVilion

  Aug 2018 - Nov 2023

  Managing a large team, ensuring cases are handled in a timely manner and managing customer expectations, dealing with internal escalations & training programs whilst still solving technical cases for customers.

  • MidMarket Service Desk Manager

    May 2022 - Nov 2023

  • Senior Service Engineer Team Leader

    Aug 2018 - Apr 2022
• 

  Computer & Network Consultants Ltd

  Nov 2023 - now

  Senior Escalation Engineer