Kayla Lewis

Experience

• 

  Members Credit Union

  Jun 2007 - Aug 2007

  Marketing Intern

  *Went off sight to help promote MCU by distributing information on company products*Created brochures and catalogues using Apple software*Became spokesperson for all Way to Save accounts*Completed administrative duties

• 

  United Guaranty Corporation

  Jun 2010 - Sept 2015

  *Allocated daily job assignments across the department *Trained and coached employees on a daily basis to meet and exceed daily quality and production goals*Held weekly and monthly 1 on 1 and team meetings to ensure all employees were up to date on all company and department policies*Head contact for all small lenders and credit unions team of 30, providing white glove treatment to ensure top notch customer care was received*Head contact for all Citi Mortgage, PHH Mortgage Services and Wells Fargo claim payments and claim questions to ensure our top three customers were handled as needed and to retain business*Handled all returned claim payments via wire or check and responsible for coding funds to the correct reserves when necessary. As needed discussed claim payment options with lenders to determine the correct payee*Worked closely on a daily basis with the product development team to update and test our system as needed through UAT and SAP*Updated, rewrote and developed all training manuals for department use to ensure our team was up to date with all new information as needed*In addition to the above, I worked on multiple projects within my department and within the company to provide a Loss Management point of view and expertise Show less *Reviewed claim files to ensure accuracy of claim payments*Chosen to participate in a pilot program that led to the creation of lender teams and worked on the following:-Creating a worksheet for Wells Fargo supplemental claims to keep track of and insure completion-Fostering contacts that would increase communication between the company and the lender.*Proficient in Bulk and Pool claims*Partnered with other department leads to help any claims related questions*Taught other specialist and decision makers on how to review chronologies Show less

  • Claims Calculation Team Manager

    Jul 2011 - Sept 2015

  • Senior Claims Analyst

    Jul 2010 - Jul 2011

  • Claims Calculation Specialist

    Jun 2010 - Jul 2010
• 

  Team Connection

  Mar 2018 - now

  Corporate and Events Sales Manager

  Responsible for growing sales in our Corporate and Events sales division as the Sales Manager for Team Connection. Works closely with current corporate accounts by providing excellent customer service and product knowledge all while building a new Corporate and Events brand for Team Connection in the apparel industry.