Giuseppe Notaro

Experience

• 

  Università di Roma Tor Vergata

  Oct 1999 - Mar 2000

  Consulting Engineer

  Consulting engineer working as indipendent contractor with Department of Electronics Engineering - University of Rome “Tor Vergata” - for DAVID project. ASI - Italian Space Agency - financed the project in partnership with Alenia Spazio and Telespazio to investigate Radio Spectrum properties for Telecommunications purposes. I was in charge to support the coordination of several partner Companies involved in DAVID project.

• 

  Ericsson

  Apr 2000 - now

  Customer Support Engineer providing customers with technical support on OSS products for post-sales services keeping under control KPI’s status based on SLA agreed with customers:• support Service Delivery Manager for CSR handling and TR reporting;• perform installation and configuration at customer’s premises in Italy and abroad;• ensure timely completion of related tasks to meet the quality standard and match customer’s requirements;• work in shifts and on-call duty for emergency cases. Show less I&V Engineer member of the team for Validation of “GSM on the Net” product, featuring multimedia communications over a packet-based network (based on H.323 protocol). My assignments were: Definition of Test Specifications based on requirements from Customer Unit; Integration and Verification of features (SW/HW) to be tested in target environment; Regression and maintenance tests performed after feature release.I was in charge of Verification and official Delivery of product features to Customer Unit. Show less

  • Senior Field Service Engineer

    Jan 2015 - now

  • Senior Customer Support Engineer

    Jan 2009 - Dec 2014

  • System Engineer

    Jun 2002 - Dec 2008

  • Test Engineer

    May 2001 - May 2002

  • I&V Engineer

    Apr 2000 - Apr 2001