Oswaldo Lopez

Experience

• 

  Tesoro Corporation

  Jan 2010 - May 2014

  Store Manager

  • Ensured maximization of sales, monitored and controlled expenses, order products and store merchandise.• Ensured proper maintenance, staffing, training as well as appropriate level of customer service and employee safety.

• 

  Terminix

  Jul 2014 - now

  • Managing branch P&L – monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved• Fostering a positive work environment that motivates associates and drives customer satisfaction• Develop, coach, mentor, teach the branch sales and service managers• Directly managing the sales team along with the branch sales managers• Directly managing the service team along with the branch service managers • Monitoring branch scheduling and ensuring pest tech routes are successfully completed• Develope, coach, mentor, teach all route and hourly techs• Ensuring regulatory compliance and safety standards are met or exceeded• Responding to customer concerns, including resolving cancellation requests• Inspecting and evaluating the performance of Pest Technicians• Monitoring and maintaining inventory levels of pest control products • Documenting descriptions of property and recording accurate measurements of areas inspected• Estimating job costs and preparing Service Plan recommendations• Prospecting and developing new sales leads

  • Branch Manager

    Sept 2018 - now

  • Service Manager

    May 2016 - Sept 2018

  • Outside Sales Representative

    Jul 2014 - May 2016