Jennifer Ford

Experience

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  Partners In Women's Health L.L.C.

  Feb 2000 - Mar 2001

  Front Desk Receptionist/Ultrasound Asst-Level II Ultrasound Scheduler

  I was hired part-time as an ultrasound tech assistant responsible for scheduling high risk ultrasounds to outside facilities, pre-certification with insurance companies, and heavy contact with the patient to inform them of their appointments as well as mail out their information packets. I was later promoted to a full time position as a front desk receptionist where I scheduled appointments, checked patients in/out, collecting co-pays, data entry, and copying medical records.

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  Adecco Staffing, USA/ GE Security

  Dec 2003 - Sept 2004

  Assembler/Tester

  I was responsible for hand soldering fiber optics and resistors to circuit boards and then placing them into their housing units to create a finished product. I would then confirm the shipping order and location and package out the product for delivery to the customer. I was then promoted to the testing stage responsible for ensuring the quality of the product before it was shipped to the customer. I was hired through a Temp Service and was then hired as a permanent employee for GE Securities after proving my abilities. Show less

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  Manheim Auto

  Sept 2004 - Jul 2006

  Detailer/ Quality Control Inspector

  I was responsible for the reconditioning, and inspecting of all vehicles entering the recon department. I am experienced in all detailing and inspecting aspects as required by my position. A very fast paced production environment with weekly deadlines to meet.

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  Private Contract

  Jul 2006 - Nov 2006

  Home Remodeling

  Refurbishing a 50 year old private home. Responsible for budgeting, time management, and prioritization of all phases of the project, which includes refinishing ceilings, restoring drywall, replacing crown molding, installing chair railing, exposing and restoring hardwood floors.

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  Food Lion

  Nov 2006 - Aug 2012

  HBC Department Head, ACSM, Scan Analyst, DSD Receiver

  INVENTORY MANAGEMENTOrdered and monitored inventory for the Health and Beauty Department. Served as the backup DSD receiver. Responsible for checking in vendors and their products against provided invoices. Maintained strict adherence to details and contact with vendors to ensure proper inventory was ordered to support future sales. Worked with vendors to design and construct product displays. Determining inventory requirements for special sale events to ensure sufficient products on hand to support projected demand. SCAN ANALYSTResponsible for maintaining daily pricing of inventory and adjusting pricing during weekly sale events which could require upwards of 2000 changes per day.CUSTOMER SERVICE MANAGEMENTSelected for the Management Training Program. Responsible for creating weekly work schedules for over 30 employees and managing a shift of up to 10 employees. Maintained the customer service counter and ensured customers’ needs were met with regards to change, refunds, Western Union, and lottery sales. BOOKKEEPERResponsible for ensuring store safe was balanced at the end of each shift. Conducted audits of each cashier’s register till at the end of their shift and conducted weekly office closing audits to balance cash, lottery sales, and Western Union items. Show less

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  T.R. Sanford Law Firm

  Dec 2017 - Aug 2018

  Legal Secretary

  LEGAL ASSISTANTAssisted with administration and management of estate planning and administration matters including drafting and revising documents and correspondence, gathering, and organizing required documents, emailing, scanning, and mailing documents to be submitted for recording with Register of Deeds or filing with Clerk of Court. Regularly interacted with clients either in person or by telephone. Conducted business in a highly professional and positive manner.

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  Gause Glass Co

  Oct 2018 - Jun 2019

  Office Receptionist

  OFFICE MANAGERScheduled appointments and assisted customers and clients with glass orders. Took measurements and recorded specific details to ensure accurate orders were placed.ACCOUNTS RECEIVABLEManaged all customer accounts. Ensured all accounts were paid in full and reconciled multiple past due accounts. Managed glass orders to ensure required inventory was on hand. Specifically selected for this position due to my superior process improvement skills. Organized the office, staff, and daily procedures to create a more functional and efficient workplace. Overall productivity and communication between office staff and technicians saw a dramatic increase. Show less

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  New Realm Brewing

  Sept 2019 - Oct 2021

  Administrative Support Specialist

  ACCOUNTS PAYABLE CLERKMaintained the master vendor file and received vendor invoices. Performed coding or uploaded invoices into the OBeer system after verifying and corresponding invoices. Routed invoices for approval and processed payments. Response to vendor inquiries negotiated terms and ensured vendors were paid on time. ACCOUNTS RECEIVABLE CLERKCreated, managed, and forward invoices and credit memos to customers along with supporting documents – including brewery batch breakdowns. Identified delinquent accounts and requested payment. Drafted correspondence for standard past-due and collections accounts. ADMINISTRATIVE SUPPORTSupported the Controller and CFO in an Office Manager role. Assisted with monthly financial close-outs. Show less

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  Apex Center for Entrepreneurs - Virginia Tech

  Jan 2022 - Apr 2022

  Administrative Assistant

  Administrative duties involved greeting guests, distributing emails, maintaining office supplies, and managing the office calendar and the calendar for the executive director in scheduling events and meetings. Booked all aspects of travel including the creation of travel itinerary and briefing documents. Event coordinator for the annual awards and biannual executive and advisory committee board meetings. Heavy use and self-taught | self-trained on the Hokimart, Banner, and Foundation platforms. Vendor payments through the Foundation as well as reimbursement requests through the Foundation and Chromeriver. Show less

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  LUNA Innovations

  Oct 2022 - now

  Promoted to Customer Operations Specialist

  • Customer Operations Specialist

    Sept 2024 - now

  • Office Manager

    Oct 2022 - Sept 2024