Luis Morales

Experience

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  Tuláakal Agencia de Viajes

  Oct 2015 - Aug 2016

  Operations Assistant

  Creation and innovation of trips for students, operation and logistics of tourism packages.

• 

  Amphibian Operadora Turística

  Dec 2016 - Dec 2020

  Site Administrator

  Administrative functions, invoicing, quotations, travel management, accounts receivable and payable, collection of accounting paperwork.

• 

  Hospiten

  Mar 2021 - Feb 2022

  Front Desk Receptionist

  Admission and registration of clients in the system, generation of estimates for surgical procedures, management of payments with national and international medical insurances.

• 

  Occidental at Xcaret Destination

  Feb 2022 - Feb 2023

  Reservations Agent

  Registration, confirmation, modification and/or cancellation of reservations in the system. Reconciliation of bookings in OTA's extranet. Daily report of cancellations and no-shows. Follow up of customer requests and additional services quotations.

• 

  Sunscape Akumal Resort & Spa

  Mar 2023 - May 2023

  Reservations Agent

  Preparation of sales revenue reports, occupancy percentage of competitors, actual arrivals, no-shows and cancellations. Reservation management in the system (QuoHotel, Inssist and Synxis). Analysis of rates and stop sales.

• 

  Secrets Moxché & Impression Moxché by Secrets

  Jun 2023 - Sept 2024

  Reservations Agent

  Providing exceptional customer service to potential and existing guests. Answering inquiries about room features, amenities, and services offered by the hotel. Customizing services to meet the specific needs and preference of guests. Coordinating with housekeeping, concierge and food and beverage departments to ensure guests' special requests are met.