Keith Mason

Experience

• 

  T-Mobile UK

  Jan 2001 - Jun 2008

  Store Manager

  Target driven sales management

• 

  Phones4u

  Jan 2008 - Jun 2008

  General Store Manager

  Target driven sales management

• 

  The Shield Guarding Company Ltd

  Jul 2008 - Jan 2012

  Duty Manager

  Part of a management team that managed 30+ staff between us.

• 

  Hammerson

  Jan 2012 - Jan 2023

  Department Function: The Technical Services department is responsible for the delivery of a safe and maintained shopping centre, by ensuring that the building, equipment, machinery and aesthetics are fully maintained and operational through the use of planned, reactive and cost effective engineering and maintenance. The department will ensure all records and reports relating to the shopping centre are kept up-to-date and analysed to identify opportunities for service improvements. A key component of the department is to enhance the brand and overall profitability of the asset by achieving performance targets and other business plan objectives. Key Responsibilities: Engineering and Maintenance Coordinate the retail delivery process for all incoming tenants, following the on-site processes and procedures set by Hammerson. Provide support to the Technical and Services Manager and deputise for them as directed in all matters relating to technical services. Coordinate the preparation and updating of maintenance records including operating and maintenance manuals and record drawings via the electronic document storage system. Identify and issue appropriate permissions and permits for contractors undertaking work in the shopping centre, ensuring that all activities comply with relevant legislation e.g. Fire Regulatory Reform Fire Safety Order 2005, Health & Safety at Work Act 1974 etc. Assist with regular inspections of the building, services and equipment are undertaken to determine the safety, optimum frequency for planned and periodic maintenance with indication of faults and provision of costs for budgetary purposes. Manage contractors and other parties to ensure ongoing compliance with the permits and permissions to work. Ensure close liaison with the Operations, Tenant Liaison, Marketing and Commercialisation teams to understand operational involvement and requirements for events and activities. Show less

  • Technical Services Coordinator

    Oct 2018 - Jan 2023

  • Risk Management Coordinator

    Jan 2012 - Nov 2018
• 

  JLL

  Jan 2023 - now

  Bullring Shopping Centre

  • Operations Manager

    Nov 2023 - now

  • Technical Services Manager Bullring & Grand Central

    Jun 2023 - Nov 2023

  • Technical Services Coordinator

    Jan 2023 - Jun 2023