Alex Mocek

Experience

• 

  Redbox

  May 2005 - Jun 2009

  Trained Field Service Staff on electromechanical troubleshooting and repairBuilt an on-site and in office training program for all field reps nationwideManaged resources that produced and taught customer service training for customer service repsTraveled to local markets to assist in any hiring gaps while onboarding new staffAssisted and co-led HR training such as Effective Interviewing techniques Troubleshooting kiosk related technical problems and advising/training Field Service staff remotelyDirect influence and participant on building a remote monitoring strategy and remote incident resolution at startup phaseTraveled to markets to assist with various functions- installations, merchandising, movie distribution, upgrades, and special projects.

  • Technical Training Manager

    Jan 2009 - Jun 2009

  • Technical Training Specialist

    Jan 2008 - Jan 2009

  • Machine Support Technician 2

    May 2005 - Jan 2008
• 

  Redbox Entertainment Inc.

  Nov 2009 - Mar 2023

  Led teams of varying sizes, upwards of 30 associates total, responsible for several levels of support for technology and business groups across the enterprise (NOC, Software Helpdesk Support, Dev Ops, SRE-Site Reliability Engineering)Head of technical operations for a 40,000 kiosk network, performing heights of 200 transactions per second and over 2 million transactions per dayWide range of hands on experience supporting and leading various Agile and Kanban software delivery teamsLeader of Tech Operations for Streaming On Demand business that delivers 400,000 hours of content weekly of SVOD, EST, AVOD and live linear TVTechnical lead with Customer Service organization on call reduction strategies, monitoring of KPIs and full customer resolution on daily issues, social media complaints, app reviews and executive escalationsOperational leadership across all stages of the SDLC process, with extensive experience participating in high-visibility projectsDirect roles on C level task forces, investigations and operational reviews, with ability to articulate technical issues to all levels within the organizationDirect operational liaison with offshore development teams, QA and operations staffLead of CCPA operations and daily processing to meet all legal SLAs for complianceTechnical leadership participation in compliance and security audits (PCI, SOX) Build software rollout schedules of software and hardware, beta periods and A/B tests, performing data based planning on extending rollouts and tests.Manage and lead 3rd party ops vendor relations, selection and contract review Show less

  • Sr Director Tech & Security Ops

    Jun 2022 - Mar 2023

  • Director Of Technical Operations

    Nov 2009 - Aug 2022
• 

  Paramount

  Mar 2023 - now

  Director of Business Operations

  Trusted leader in Paramount Streaming Tech Business Ops, Strategy and Enablement team. Focusing on the following areas of expertise:Cloud and Tech Fin OpsTechnology tool migrations, mergersTechnology tooling strategy and anaylsisTechnology tools AI strategy, testing and rolloutCost Reduction Technology Compliance (SOX, PCI, Audit)Privacy Compliance (CCPA, GDPR)Information Security Management