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Ruble S.

Ruble S.

Software Engineer

Followers of Ruble S.374 followers
location of Ruble S.Melbourne, Victoria, Australia

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  • Timeline

  • About me

    Service Delivery Manager

  • Education

    • Monash College

      2018 - 2019
      Professional Year Program Professional Development Competent

      Activities and Societies: This course aims to develop Australian work place readiness in graduates. The Professional Year Program in Computing/ICT: This included Entry and Advancement in the Australian Workplace, Internship, Communication and Performance in the Australian Workplace, Professional Environments. Achievement: • Awarded the ‘Outstanding Intern – Special Mention Award’ by Monash College during the internship at Reflex Technology Group from Oct 2018 - Dec 2018.

    • Deakin University

      2015 - 2017
      Bachelor Degree Major in Cloud Computing Distinction

      Relevant subjects: Cloud Computing, Enterprise Network Construction and Management, Information Security Management, System Security, IT Professional Skills, Research and Development in IT, Critical Thinking and Problem Solving, Project Design, Project DeliveryAchievements: • Awarded scholarship for excellent academic performance • Achieved Distinction

  • Experience

    • CollabHero

      Nov 2016 - Feb 2017
      Software Engineer

      • Developed Front-end design for a website (using HTML, CSS)• Contributed to Back-end design (Used Java)• Designed different pages using Wordpress• Participated in project meetings and updating Supervisor• Using Trello, Slack to track progress and set goals

    • Coles

      Aug 2017 - Sept 2023

      Delivered comprehensive service to enquiring customers in person and over the phone. Collaborated with managers and team members to generate sales leads, building sustainable relationship wherever necessary.Monitored and improved customer service practices and procedures to ensure efficient use of resources and coaching service team whenever necessary.Efficiently resolved hardware interventions and system issues in assisted checkouts.Delegated tasks to team members and ensuring expectations and deadlines are met. Show less

      • Service Supervisor

        Sept 2017 - Sept 2023

      • Customer Service Representative

        Aug 2017 - Sept 2017

    • Genazzano FCJ College

      Oct 2018 - Oct 2019
      ICT Support Coordinator

      Awarded with ‘The App Star’ award, for SchoolBox – Learning Management System. Google Certified Educator Level 1Google Certified Educator Level 2Google Digital Garage: The Fundamental of Digital Marketing

    • Compass Education

      Oct 2019 - Jun 2021
      IT Services Leader

    • Suzanne Cory High School

      Oct 2019 - Jun 2021
      Information Technology Manager

    • Department of Education & Training, Victoria

      Apr 2021 - now

      • Service Delivery Manager

        Aug 2021 - now

      • Information Technology Manager

        Apr 2021 - Aug 2021

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Ruble S.
      The App Star Reflex Technology Group Feb 2019 Awarded with ‘The App Star’ award, for learning about SchoolBox – Learning Management System and then guiding and training staff members to the best of ability.
    • Awarded to Ruble S.
      Special Mention Outstanding Intern Award Monash Professional Pathways Jan 2019 This award was issued for consistently displaying excellent attitude, commitment and professionalism throughout Professional Yera internship withReflex Technology Group from October 2018 to January 2019.