Kavin Anand

Experience

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  Kaavian Systems

  Jun 2019 - Jul 2019

  Database Administrator
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  Jeevan Technologies

  Feb 2022 - Jul 2022

  Salesforce Administrator

  1.Administered Salesforce platform, implementing best practices and optimizing workflows to improve efficiency.2.Completed Salesforce Admin training, acquiring in-depth knowledge of platform functionalities and capabilities.3.Achieved Trailhead rank with over 50,000 points, demonstrating commitment to continuous learning and skill development.4.Developed and maintained hotel websites, ensuring seamless user experiences and efficient handling of customer inquiries.5.Implemented automation solutions using flows and workflows to streamline ticket management processes, resulting in improved response times and customer satisfaction.6.Acquired proficiency in APEX coding and JavaScript, enhancing platform functionalities and addressing specific business requirements.7.Collaborated closely with development teams, assigning tasks and ensuring timely delivery of project requirements.8.Maintained detailed documentation of daily progress, facilitating effective communication and project tracking.Key Achievements:-Recognized for outstanding performance in Salesforce administration, receiving commendations from supervisors for consistently exceeding expectations.-Spearheaded the successful implementation of automation solutions, resulting in a 30% reduction in ticket resolution time and a 20% increase in customer satisfaction ratings.-Played a pivotal role in the development and launch of new features on hotel websites, driving a 25% increase in online bookings within the first quarter. Show less

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  Florida Virtual Campus

  May 2023 - Aug 2023

  Drupal Developer

  1. Learned front-end programming and gained proficiency in Drupal software through hands-on experience and project-based learning during the summer internship. 2. Contributed to a project aimed at developing a college library website, focusing on enhancing the user interface (UI) to improve user experience (UX) and usability. 3. Applied knowledge of Drupal and utilized Bootstrap to import themes and website designs, incorporating modern design elements and ensuring responsiveness across different devices. 4. Demonstrated proficiency in HTML/CSS by taking a lead role in front-end development, writing scripts to enhance the visual appeal and functionality of the website. 5. Customized and explored the features of Drupal, gaining practical experience and documenting insights for the company's future reference and improvement. 6. Collaborated effectively with senior team members and cross-functional teams to deepen understanding and knowledge, while also gaining valuable exposure to American corporate culture and work practices. 7. Participated in regular team meetings via Microsoft Teams, actively engaging in discussions, sharing progress updates, and contributing ideas to project development and optimization.Key Achievements: - Acquired valuable skills in front-end development and Drupal software, laying a solid foundation for future career growth in the field of web development. - Successfully contributed to the development of a college library website, enhancing its UI and improving user engagement. - Demonstrated versatility by adapting to new technologies and frameworks such as Bootstrap, contributing to the modernization of website design and functionality. - Gained cross-cultural experience and insights into American work culture, fostering collaboration and teamwork. Show less

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  AR VR Solutions

  Jul 2023 - Dec 2023

  ServiceNow Developer

  1. Collaborated with a cross-functional team of developers, designers, and engineers to conceptualize and create prototypes of VR models for medical devices, demonstrating innovation and technical expertise in the healthcare sector. 2. Managed client data effectively using HubSpot CRM, ensuring accurate storage and retrieval of crucial information for targeted outreach and personalized communication strategies. 3. Conducted frequent cold calls to prospective clients, surpassing targeted goals and expanding the company's client base through proactive sales efforts. 4. Organized regular team meetings via Zoom, fostering collaboration and communication among team members, and facilitated informal coffee chats to strengthen team cohesion and morale while documenting daily tasks and action items. 5. Elevated the company's advertising and marketing efforts by taking initiative to create and manage Facebook ads, Google ads, and social media pages, enhancing the company's online presence and reputation. 6. Presented numerous demos utilizing VR gear to clients, effectively communicating the company's vision and showcasing the potential applications of VR technology in the medical device industry, leading to increased client engagement and business opportunities.Key Achievements: - Successfully developed and presented high-quality VR prototypes, contributing to the advancement of medical device technology and garnering positive feedback from clients and stakeholders. - Exceeded sales targets through proactive cold calling efforts, demonstrating strong interpersonal skills and sales acumen. - Facilitated efficient team communication and collaboration through well-organized virtual meetings and informal coffee chats, enhancing team synergy and productivity. - Elevated the company's marketing efforts to new heights by implementing effective online advertising strategies and expanding the company's digital footprint. Show less

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  Florida State University

  Sept 2023 - Jun 2024

  Canvas support specialist

  1. Utilize Trello to efficiently manage exam checking tickets, ensuring timely resolution and accurate tracking of tasks. 2. Provide comprehensive support to professors in setting up exam modules within the Canvas learning management system, streamlining their workflow and enhancing efficiency. 3. Implement admin-level changes to Canvas modules, facilitating professors in navigating the system and optimizing their user experience. 4. Ensure accurate assignment of off-campus and online exams to specific students, maintaining integrity and fairness in the examination process. 5. Collaborate closely with testing and assessment centers to appropriately assign students to relevant exams, fostering a collaborative and coordinated approach to student assessment. 6. Proficiently utilize Ess software to manage exam data, ensuring accuracy, security, and accessibility of crucial examination information.Key Achievements: - Successfully streamlined exam administration processes, resulting in increased efficiency and reduced turnaround time for exam setup and management. - Implemented improved procedures for assigning exams, leading to enhanced accuracy and fairness in exam allocation for both on-campus and remote students. - Received positive feedback from professors for providing expert support and guidance in navigating Canvas modules and utilizing exam management tools effectively. Show less

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  State of Maryland

  Jul 2024 - Nov 2024

  Scrum Master

  As a Scrum Master at MD Think, I foster high-performing teams and drive Agile excellence. In my role, I coach team members on effective Scrum practices, empowering them to collaborate seamlessly and embrace continuous improvement.I work closely with the Product Owner to ensure our deliverables align with the strategic roadmap, facilitating clear communication and prioritization. My focus is removing impediments hindering progress, enabling the team to maintain momentum and achieve their goals.Additionally, I address dependencies across cross-functional teams, ensuring that workflows remain smooth and efficient. By cultivating a culture of transparency and accountability, I help create an environment where innovation thrives and challenges are met with resilience.With a passion for serving others through technology, I am committed to not only achieving project success but also supporting the growth and development of my team members. Together, we strive to deliver exceptional value to our stakeholders and contribute to the overall mission of MD Think. Show less