Jeffrey M.

Experience

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  K.B. Leisure

  Jan 2000 - Jan 2004

  System Administrator
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  IBM

  Jan 2004 - Jan 2005

  Technician
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  EPITEC

  Jan 2005 - Jan 2006

  Refresh Technician
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  USDA Animal and Plant Health Inspection Service (APHIS)

  Aug 2006 - Mar 2018

  Business Systems Analyst

  • Managed new product resources by developing product design, functional specs, allocating development resources, and overseeing implementation, reducing operational complexity.• Conducted requirements interviews with stakeholders, subject matter experts, technical leads, and developers to elicit business and user requirements. • Executed User Acceptance Testing to ensure technical solutions met business requirements, improving system efficiency by 80%.• Served as Project Manager on project that consolidated multiple Field Staff divisions, reducing operational and reporting complexity.• Analyzed business processes in Resource Management, Mobile Development, Field Staff, Facility Management, and Analytics functional areas.• Evaluated and procured I.T. and telecommunication needs and assessed priority based on cost/benefit, expected program growth and maintenance needs.• Planned and executed Branch Cache implementation between Data Center and hub offices, significantly decreasing access times for mission-critical files for GIS and Lab personnel by 95%.• Led a team of 9 to implement a new staff reporting and fulfillment system built in Salesforce, ensuring data accuracy and integrity, which improved reporting efficiency by 75%. Show less

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  Credit Acceptance

  Mar 2018 - now

  • Led a team of Data Warehouse Quality Assurance Analysts and Business Analysts, providing mentorship and guidance toensure successful project deliveries and fostering a collaborative work environment.• Administered several projects and evaluations simultaneously while successfully maintaining established timelines.• Oversaw ETL testing to ensure efficient data extraction, transformation, and loading from various systems including originations,collections, and CRM.• Prioritized backlog by assessing value to internal customers and business needs.• Collaborated with business stakeholders to gather requirements, identify data insights, and drive data driven decision makingprocesses across the organization.• Led multiple concurrent Scrum teams to meet sprint goals and commitments while minimizing defects and re-work. Show less

  • Data Warehouse Manager

    Jan 2022 - now

  • Senior Business Analyst

    Jan 2021 - Dec 2021

  • Business Analyst

    Mar 2018 - Dec 2021