Mahmoud Saad

Experience

• 

  Dolphin

  Oct 2007 - Jul 2008

  Cashier

  • greet customers entering establishments• Issue receipts, refunds, credits, or change due to customers• count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change• Receive payment by cash, credit, cards, vouchers, of automatic debits.• Try hard to make the customers feel comfortable.

• 

  Elsalam shopping

  Aug 2008 - Sept 2009

  Team leader

  • Inspired each and every team member to perform and produce their best.• Reported any problem or fault in the project manager or supervisor.• Maintains quality service by establishing and enforcing organization standards• Inspired each and every team member to perform and produce their best.• Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training. Show less

• 

  El sayad group

  Oct 2009 - May 2010

  Accountant

  • Journalize daily cash report into accounting entries.• Posting into ledger Account.• Making an analysis for the general costs• Prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting documents.• Preparing daily cash reports for revenues & expenses.

• 

  Ferrari World Abu Dhabi

  Jul 2010 - Jun 2013

  Guest Services

  • Welcomes the guest and great them in very friendly way.• Explains to the guest about the park, the rides and attraction inside the park. • Handles the guest queries and complains and raise it to the top management if necessary. • Greets the Guest with a smile when coming and going out to the location.• Promoted their personal and career growth. • Coach and discipline Colleagues in a fair and consistent manner in order to motivate and improve performance.• Conducted daily briefings to Colleagues in order to improve communication within the Department and Company.• Attending meetings, liaising with staff from other department. Show less

• 

  Altayer

  Jul 2013 - Apr 2016

  Senior sales executive at Armani Exchange

  • Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.• Handling guest complaints professionally and escalating any serious issues to the Manager for suitable resolution. • Doing daily huddle with our focus to all staff.• Head of department and maintain standard to showroom.• Delegate all tasks between my team with follow up.•Transferring or receiving all items.•Must act as a bridge between the company and its current market and future markets.•Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers.•Help management in forthcoming products and discuss on special promotions.•Review their own performance and aim at exceeding their targets.•Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.•Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.•Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.•Prepares reports by collecting, analyzing, and summarizing information.•Maintains quality service by establishing and enforcing organization standards.•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.•Contributes to team effort by accomplishing related results as neededHelp create as well as maintain a store culture focused on the customer, enhance the buying experience build relationships that lead to long term business growth. Show less

• 

  Roger Vivier

  May 2016 - now

  Senior Sales Ambassador

  • Welcoming Guest into the store; initiating the sales process, offering them qualified advise on the available products, recommend/demonstrating appropriate products; and promoting cross selling with a view to meet the guest’ needs, handling the payment process. • Providing professional till point service to close the sale and offering the guest an overall enjoyable shopping experience. • Handling guest complaints professionally and escalating any serious issues to the Manager for suitable resolution. • Maintaining an up-to-date database of guest visiting the store. • Communicating to the guest the information on special offers/ sales promotion events. • Maintaining personal grooming as per the brand standards to represent a positive image and comply with all company policies and procedure.• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise. Show less