Amy Dean, ARM

Experience

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  AIG

  Feb 1998 - Aug 2000

  Audit Team Leader

  Organized and conducted claims audits to confirm accuracy of claim reserves/settlements and best practices.

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  Claims

  Aug 2000 - Feb 2006

  Claims Analyst

  Provided claims oversight for multi-state workers'​ compensation claims. Served as primary point of contact for insureds, brokers and underwriters on all claims handling issues. • Received AIG's meritorious Service Award for exemplary team behavior, dedication, outstanding customer service and dedication to quality.

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  AIG

  Feb 2006 - Aug 2015

  Regional Manager, Fusion Vendor Management

  • I served as an account/client services manager for 95+ TPA (Third Party Administrator) handled accounts. This entailed being a primary contact for insureds, brokers, underwriters, and TPAs for all aspects of the insurance account. My responsibilities included extensive research to perfect issue resolution regarding deductibles, limits, expense allocation and policy coverage/terms. • I provided knowledge and expertise to underwriting and TPA stewardship meetings. My success helped retain key accounts and write new business. • File transfers were facilitated and monitored by me to insure continuous flow of data and claim handling services. • I served on the Canadian TPAIR (TPA Information Repository) project by scheduling, documenting and communicating progress and lending my claims and general insurance expertise to the success of the project. Show less

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  Gallagher Bassett

  Nov 2015 - Oct 2018

  Senior Account Manager
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  AXA XL

  Oct 2018 - now

  Claims Account Manager