Darin Richards

Experience

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  Scotty's, Inc.

  Jan 1985 - Jan 1996

  Information Technology Operations

  - Mainframe batch processing scheduling and performance balancing - Corporate network infrastructure management:• TCP/IP• Point to Multi-Point• Novell• SNA- Implemented the CA Dispatch product for storing and viewing printed reports online, this also allowed filtering report viewing by user. This allowed user to view/print only the part of the report pertaining to them locally and only if needed. - Developed operations performance analytics reporting.- Developed an email-based form process to allow users to make operations requests and those filled forms to be printed for the operators. Show less

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  Richards Network Systems

  Jan 1996 - Jan 1998

  Individual Consultant - Application Developer/Application Architect

  Developed hardware and software technical solutions to support business processes in multiple small to mid-sized businesses

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  ACCENT Marketing

  Jan 1998 - Jan 2001

  Technology Manager Sprint/Verifone – Technology Manager/Architect

  - Developed technical architecture for multiple call centers for Sprint and Verifone clients. • External networks• Internal networks separated per client• Desktop- Awarded the CEOs Commitment to Excellence Award in 2000- Responsible for all voice, data, and security technologies in a 200+ seat call center handling Sprint’s 1-800-PIN-DROP sales and service calls as well as Verifone technical support.- Developed the technology architecture for additional 200+ seat call centers.- Developed architecture incorporating DHCP, PXE (network boot), and Norton Ghost allowing 1 or more desktops to be reimaged at the same time. This allowed new software to be developed, tested, imaged, and implemented in hours rather than days. - Managed a staff of four technicians.- Negotiated technical vendor contracts.- Responsible for the technical relationship with the customer.- Developed analytics solutions to track call center performance metrics. - Developed ETL process design and development to extract call data from the Nortel and Aspect switches into a relational database for analytics. Show less

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  C10 Contracting

  Jan 2001 - Jan 2002

  Bellsouth - Marketing - Application Developer

  Designed and developed a customer facing application for the state of Alabama. The application allowed the customer to import DSL billing files written in a variable record length format. The included ETL would parse the file into a relational database model. The applications GUI provided the customer with a tool to display, query, and print the DSL records.

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  MD&E, Inc.

  Jan 2002 - Jan 2004

  Bellsouth - Marketing - Application Developer/Database Administrator

  - Performed analytics for large business customers on Teradata, Oracle, and SQL Server data sources- Performed ETL process design and development- Facilitated a proof-of-concept project to determine the feasibility of using Business Objects as a replacement to our current Brio product- Created executive level reporting from multiple corporate data warehouses- Redesigned multiple existing business processes to enhance overall performance - Database subject matter expert- Facilitated and taught SQL coding classes- Administered department production Oracle- Administered SQL server - SharePoint Developer- Technical Goto Show less

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  Tower Hill Insurance Group

  Jan 2004 - Jan 2005

  Database Administrator/Architect

  - Administered corporate production Oracle and SQL servers- Shortly after starting the state of Florida was hit by several back-to-back hurricanes. As a result, the company processed as many claims in a day as they processed in a year. This exposed several faults in their modeled production data structures and process. To correct the issues: • Facilitated the upgrade replacement of all production server’s hardware following the multiple 2004 Florida hurricanes • Installed additional production servers to facilitate claim exposure prediction. This removed this load from the online systems.• Performed SQL tuning on the production applications to achieve the best database performance. - Redesigned a data warehouse structure to incorporate temporal processing reducing space needs by 75 percent.- Developed an ETL solution to utilize image stamping to apply a required state notification to the already produced customer pdf forms saving the company approximately $130,000 and hundreds of man hours. Show less

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  MD&E, Inc.

  Jan 2005 - Jan 2007

  Bellsouth - Marketing - Application Developer/Database Administrator

  - Administered department production Oracle- Administered SQL server- Performed ETL process design and development - Performed Ad hoc analytics on Teradata, Oracle, and SQL Server platforms- Redesigned multiple business processes to enhance overall performance - Database subject matter expert- Facilitated and taught SQL coding classes- Technical Goto

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  Comsys

  Jan 2007 - Jan 2008

  Bellsouth - Marketing - Database Administrator/Analyst

  - Performed ETL process design and development - Performed customer analytics primarily on Teradata platforms - Database subject matter expert- Administered SQL server- Technical Goto

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  Group O

  Jan 2008 - Jan 2015

  AT&T - Marketing - Database Administrator/Architect

  - Performed ETL process design and development.- Implemented Subversion code version control system.- Performed customer analytics primarily on Teradata platforms. - Developed a process to automatically collect statistics to all tables in a Teradata database.- Developed a process to automatically analyze and apply multi-valued compression to tables in a Teradata database- Tasked to audit developer SQL for correctness and performance.- Database subject matter expert. - Administered Teradata databases. - Administered SQL servers. - SharePoint Developer.- Technical Goto Show less

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  Anteris Management Consulting

  Jan 2015 - Mar 2021

  Delta - Marketing - Database Administrator/Developer/Architect

  - Worked with Information Technologies department to design and build the CIH ETL framework based on IT requirements.- Designed and developed Unix automation framework to execute Unica flows as jobs that can be scheduled from Control-M.- Designed and developed the SAS Unix automation framework SAS processing is executed on. Framework provides many predeveloped functions that can be called to quickly configure a new automated SAS process- Developed functionality to allow Unica flows to send file to vendors pragmatically.- Developed a process where developers drop files in a folder and the process sends them to the specified targets. - ETL Developer for a highly efficient database structure utilized in the Customer Intelligence Hub. - Developed an aggregate database to populate the Campaign Performance Dashboard- Created an application to generate Jira Software Cloud task structure for tasks to perform campaign generation.- Developed several DataIKU (Python) processes to perform file transfer and ETL processing.- Developed data model to store platform independent contact history data in a Marketing hierarchy-based model. - Developed a Python based ETL process to load the contact history data model. (currently in development)- Developed SAS process for users to quarterly automate emails to managers of RPAD users requesting them to approve the users continued access - Administered Teradata databases- Teradata subject matter expert - SharePoint Developer- Technical Goto Show less

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  Delta Air Lines

  Mar 2021 - now

  Sr. Data Engineer