Rosa E. Cortez

Experience

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  United Methodist Committee on Relief

  May 2004 - Mar 2008

  Chief Technology Officer

  Coordinated activities required to implement, maintain and support Information Systems.-- Collaborated with IT management team on the development and application of policies and systems to support the implementation of the organization’s strategic plan.-- Analyzed the needs of different departments and new projects to identify and propose new IT systems that optimized processes and growth.-- Reviewed, analyzed, tested, and debugged existing/new applications and systems to meet end-user specifications and requirements. -- Managed strategic relationships with key IT product and services providers. -- Conducted end-user training, as well as developed and performed application presentations. Show less

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  HIV Law Project

  May 2008 - Jul 2012

  Information Systems Manager

  Directed the day-to-day operations and maintenance of technology systems and provided comprehensive support service to all users.-- Installed, configured and maintained hardware, software & peripherals, including Google Apps and mobile devices for over 25 users.-- Managed and maintained Windows Server Environments (Server 2003, 2008), including hardware & infrastructure, system monitoring & security.-- Administered VMware and EMC SAN infrastructure. -- Provided life-cycle management of systems and client hardware.-- Developed and maintained network documentation, including information systems manuals, maps, policies and procedures and supervised documentation of work completed. Show less

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  THE CONNECTION FOR WOMEN AND FAMILIES

  Aug 2012 - Feb 2017

  Information Technology Director

  Responsible for managing and overseeing all technology and related resources of the organization: infrastructure, network administration (wire and wireless), security & monitoring, backup & disaster recovery, mobile technology, telecommunications (PBX phone system), cloud & SaaS applications. Also, provide 24/7 desktop & CRM support to 30-40 users.-- Manage and maintain a network of Windows and Apple computers (workstations & laptops), computing peripherals, office equipment, networking equipment and servers.-- Administration of enterprise Microsoft technologies, including Windows Server 2008 & 2012, Office 2010 & 2013, Windows OS 7, 8 and 10. -- Development and implementation of IT plans, policies and procedures. -- Formulate requirements, make recommendations and negotiate the purchase of hardware/software. Show less

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  StrongMinds

  Jun 2022 - now

  Information Technology Operations Manager