Md. Foysol Ahmed

Experience

• 

  SuperTel Ltd

  Jan 2014 - Mar 2014

  Customer Relationship Executive

  My job responsibilities included, Handle customer inquiries telephonically, manage and resolve customer complaints, provide customers with product and service information, identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary, document all call information according to standard operating procedures.

• 

  Legato Services Ltd

  Apr 2014 - Apr 2014

  Telemarketer

  Contact with Decision Maker (CEO, Managing Director and Owner) of the small and medium businesses all over America. Over the phone convince them to take a short term Business Loan or Cash Advance from our partner financial lending companies with lowest possible interest rate without putting any collateral or mortgage.

• 

  SYNERGY SOLUTIONS LTD.

  May 2014 - Dec 2016

  Executive, IT Operations

  My job responsibilities included, Manage multiple areas of technology and multiple departments, Direct the development, implementation and administration of all IT, Define and improve all system and network operations processes, Manage external vendors relationships and services, repair computer hardware, Develops and prepares computer solutions, Supports administration of servers and server clusters, Manages all system back-up and restore protocol, Monitors system performance and implements performance tuning. Show less

• 

  Dekko Group

  Dec 2016 - May 2018

  Executive-IT

  Working as a troubleshooter of all IT related device and equipment's like desktop, laptop, server computers, manageable non-manageable switches, wireless router, access point, Cisco video device and routers. Responsible for the basic routine maintenance and troubleshooting like connectivity checking, backing up important files etc. Ensure hardware, software and network upgrades installation, re-installation, changes and re-locations. Ensure all users devices security and smooth mail communication. Provide IT support to end users. Work under pressure in the factory environment. Ensure proper documentation of IT assets. Show less

• 

  Tech Valley Networks Ltd.

  May 2018 - Jul 2019

  System Engineer (Cisco Post-Sales)

  I'm working with CISCO Post-Sales department under Implementation & Support Service. Duties: 1. Perform configuration, maintenance, and troubleshooting of network devices.2. Coordinate support activities with the teams 3. Work with Cisco TAC, consultants, and others as necessary 4. Ensure compliance with departmental policies and procedures 5. Create and maintain proper documentation for Network assignments.

• 

  Upwork

  Jan 2019 - now

  Freelance

  As a top-rated professional freelancer with a consistent 100% job success rate, I specialize in delivering exceptional networking consultancy services. My expertise encompasses not only the latest technical guidance and strategic motivation but also hands-on support tailored to each client's needs. I am adept at providing both remote and on-site assistance, ensuring that clients benefit from seamless, up-to-date solutions that drive their operational success.https://www.upwork.com/o/profiles/users/_~01ee4a3544ece467d4/ Show less

• 

  Flora Limited

  Jul 2019 - Jul 2021

  Systems Engineer (Cisco Post-Sales)

  Working in CISCO (Post-Sales) team and providing Network & Security solutions to Government, Banks and Enterprises in the country.Duties: 1. Perform configuration, maintenance, and troubleshooting of network devices.2. Coordinate support activities with the teams 3. Work with Cisco TAC, consultants, and others as necessary 4. Ensure compliance with departmental policies and procedures 5. Create and maintain proper documentation for Network assignments.6. Coordinate ongoing projects. Show less

• 

  Archibo GmbH - IT Consultancy & Services

  Apr 2021 - Jun 2023

  Network Engineer

  Working as Part-time Network Engineer. Providing support as per need.

• 

  Global Brand Pvt Ltd

  Aug 2021 - Sept 2022

  Assistant Manager (Network & Security Solutions)

  I'm working with Network & Security Solutions team. My Job role is to ensure Design, Plan, Implementation and support of all Network & Security Solutions that our company provide to customers(Banks, Government and Enterprises). My job role is also included Consultancy and Counseling clients regarding all the possible cost effective solutions based on their requirements and existing environment.

• 

  Star Tech & Engineering Ltd.

  Sept 2022 - Feb 2025

  As a seasoned leader within the Network & Security Solutions team, I am responsible for the comprehensive design, meticulous planning, seamless implementation, and robust support service of advanced network and security solutions. I worked with Network & Security Solutions team. My Job role was to ensure Design, Plan, Implementation and support of all Network & Security Solutions that our company provide to customers(Banks, Government and Enterprises). My job role was also included Consultancy and Counseling clients regarding all the possible cost effective solutions based on their requirements and existing environment.

  • Senior Assistant Manager

    Oct 2024 - Feb 2025

  • Assistant Manager (Network & Security Solutions)

    Sept 2022 - Oct 2024
• 

  Express Systems Limited

  Feb 2025 - now

  Manager

  Working as a Manager in the Technical Services department.