Surendrasinhji Rathod

Experience

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  HCL Technologies

  Aug 2013 - Dec 2014

  School Cordinator/ IT Executive

  ->The School coordinator is the first contact for incoming customer phone support requests and the foundation of the customer support experience.->Create tickets and route calls to available technician/engineers.->Accurately documenting customer interactions and project work.->This will also include maintenance and clean-up of the ticketing system to ensure open tickets are in progress and on track to resolution.

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  Disha enterprise

  Jan 2015 - Dec 2015

  Computer Faculty / Computer Teacher / IT Trainer

  Responsible to start lectures on scheduled time post marking the attendance.Responsible to conduct lectures as per the log sheets and ensure that the modules are completed as per the batch schedule.Responsible to conduct the sessions using Smartest Methodology and using Smart lab Plus components; to ensure every experiment is demonstrated to students .Responsible for student conduct and classroom administration.Responsible for handing over daily assignments to students; to ensure students complete their journal and project work within the stipulated time frame .Responsible to send student progress reports within the specified period .Responsible for maintaining lab register on a daily basis .Responsible for imparting training to the Junior Faculty on higher modules to ensure their upgradation .Responsible for conducting internal exams on a timely basis.Responsible for conducting exams for absentees .Motivate students in appearing for International Exams. Show less

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  ITI TALOD

  Dec 2015 - Feb 2016

  Computer Faculty / Computer Teacher / IT Trainer
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  BVG India Limited

  Apr 2017 - Jul 2017

  Computer Faculty / Computer Teacher / IT Trainer
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  BPL Telecom

  Sept 2017 - Oct 2018

  Service Desk Engineer

  Maintenance of EPABX and landline/intercom phones across the site.Establish Customer relationship. Good knowledge of ProductsAnswer the telephone and queries asked thereof.Keeps record of calls placedMaintenance of documents and confidentiality accessMake necessary announcements over Public Announcement System related to hospital procedures or emergency codes.

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  Australian Premium Solar (India) Pvt. Ltd.

  Jun 2020 - now

  Solar Liasoning Engineer

  o Set up processes for smooth net metering and subsidy filing across Gujarat.o Manage team of liaisoning executives across Gujarat.o Monitor document collection, filing and approvals for all residential commercial projects.o Establish relationships with local discoms and Nodal Agency for rooftop solar.o Handle tendering and bid submission activities.o Coordination and Liaising with various govt. bodies for approval required for the various project all over India.o Establish relationship with Local Discom, Transco and Nodal Agency for projects.o Specific focus on documentation of all plants, daily monitory, follow up with site engineers.o Responsible for Residential Solar Liaisoning Gujarat. Show less