Steve Willson

Experience

• 

  BT

  Aug 1989 - Sept 2005

  Lead Developer for delivery of the BTConnect (BT’s Business ISP) web based customer selfcare system. Developed user interface incorporating functional changes required for the inclusion of Microsoft Exchange server to provide BTConnect customers with an Outlook mailbox and Exchange functionality; Product evaluation, coding & introduction of improved web mail system for BTConnect, redesign of user interface & graphical content for application. Delivery management of Helpdesk agent screens; detailed design template author, financial planning and capturing. Show less Actively involved in eBusiness presentations for senior BT managers and visitors to Customer Centre, responsibility for planning and organising Customer Centre events. Delivered WAP demonstration for customer. Gained experience in costing and pricing deployments of large scale Joint Ventures in Europe. Requirements capture and story boards for innovative SME business applications. Product evaluation of suitable applications for broadband portal (Application Station & Learning Station), investigated debt collection & payments systems.Planning, building and administration of the Risk Management Service test platform, responsibility for designing the layout, structure and flow of the site. Gained experience in Vignette Content Management systems. Delivered customer requirements to demanding time scales.Consultancy for the Education Online Network (EON), diagnosed faults, found innovative solutions to Windows NT and Exchange server issues for 1000 user EON for Schools in Newport, Wales. Qualified NVQ Assessor and manager of modern apprentice. Show less Directories Research to evaluate & assess various LDAP & X.500 directory products, investigated directories integration with existing network services. Built Trust Services Notarised Messaging demonstrator comprising of Exchange Server and html technology enabling time stamping of SMTP messages to provide proof of posting, delivery & receipt; Provision of solution for roaming PC users allowing global access to a web based mail system; Research into delivery/distribution of large files file transfer times from Apple Macs to/from secure file system for the printing industry.Management of Modern Apprentice, NVQ assessor. Show less

  • Design Lead (BT Design Group)

    Sept 2005 - Sept 2005

  • Business ISP Development Manager, (eBusiness Applications)

    May 2001 - Aug 2005

  • eBusiness Services Development Manager (Multimedia Applications)

    Jul 2000 - Apr 2001

  • eMarkets Engineer (Internet & Multimedia Applications)

    Apr 1999 - Jul 2000

  • Business Solutions Engineer (Messaging, Directories & Extranets)

    Sept 1997 - Mar 1999

  • Office Automation and email Administration & Support

    Dec 1996 - Aug 1997

  • PC Desktop Support

    Sept 1995 - Dec 1996

  • Active Waveguide Devices Group

    Jul 1991 - Aug 1995

  • Optoelectronic Component Packaging Group

    Aug 1989 - Jun 1991
• 

  N/A

  Sept 2000 - now

  I produce and engineer studio recordings (over 25 albums/EPs to date). I have organised and engineered numerous live events and concerts including weekly events and annual live music festivals, managing teams to deliver outstanding results. I have regularly produced, directed, filmed and edited short form videos for advertising, documentaries and music videos. I also have live video production, directing, camera operating and vision mixing experience. I have created a wide range of content for web sites, poster advertisements, flyers, logo design, branding, CD & DVD covers, video and on screen graphics and presentation templates.

  • Audio Production

    Sept 1991 - now

  • Video Production

    Sept 2000 - now

  • Graphic Designer

    Sept 2000 - now
• 

  BT

  Nov 2005 - now

  BT TV Project Manager responsible for the development of the Vision Online Service Platform (VOSP). This platform facilitates the services required to run the key BT TV back end functions of content ingestion, encryption, content and metadata management, content discovery (search and recommendations), billing and royalty payments. My main role has been the management and tracking of requirements, scoping, design, development and delivery into test of the key components for the VOSP. I manage the Sprint Planning Meeting process for internal and external delivery teams and key vendors responsible for delivering components for the VOSP, this includes over 30 sprints and iterations of work to date. I have also designed, implemented and manage the Jira tools used by the VOSP design and development communities. Show less Key Project Manager for the Essex County Council Account on BT Design assignment to BT Global Services. Responsible for day to day management of projects in a difficult commercial environment including management of: Highly important laptop and desktop encryption project for trial of products to be rolled out across the Essex CC estate; Multi million pound project to replace Essex CC WAN for 550 customer sites, responsibility for support staff on this project; Bid management for invitation to tender response; Lead proposal for WAN upgrade program; Customer presentation and negotiation; Radio-frequency identification (RFID) installation at prestige Library site; VPN solution trial and implementation, negotiation of solution requirements with customer, commercial contract negotiation with supplier, pricing of offer, two factor authentication token research and recommendation; Provision of hosting service for Schools web portal; Installation of services for customer accommodation move; Provision of customer with lower cost Blackberry service, migration strategy for existing users. Single Point of Contact for 21CN customer enquiries. Other responsibilities include Internal communications, graphic design, video and audio services Show less

  • BT TV and Broadband Complex Faults Consultant

    Apr 2017 - now

  • Project Manager – Demand and Delivery Manager, (BT TV)

    Jul 2009 - Apr 2017

  • Project Manager – Complex Delivery Practice, (Essex County Council & BT Partnership)

    Nov 2005 - Jul 2009