Chris Galvin

Experience

• 

  Sainsbury's

  Nov 2008 - Dec 2010

  Customer Service Assistant

  Customer Service desk assistant and stand in checkout supervisor. Representing a successful retailer whilst assisting customers with orders, returns and purchases, whilst at the same time as ensuring a duty of care to 30+ staff members per shift.

• 

  Sainsbury's

  May 2012 - Nov 2013

  Online Team Leader

  Demonstrating team leadership and time management running the Groceries Online department. Ensuring 130+ deliveries per day are accurately sourced, stored and delivered whilst leading a team of 20+ per shift. An excellent career starter gaining experience of both Customer Service, Team Teadership and Role Modelling.

• 

  Heathrow

  Mar 2014 - now

  Management of shift based airfield operation at Heathrow. Responsible for driving safety standards across the airfield. Leading a driven, motivated and enthusiastic team of Senior Airfield Officers, Airfield Operations Officers and Transport Officers in ensuring a smooth, safe and compliant airfield for Heathrow and it's stakeholders. Responsible for airfield incident management, operational safety and overall management of day to day running of the airfield in accordance with the aerodrome licence and certification. Show less A first line responder promoting a safe, secure and passenger friendly journey through Terminal 2. In this customer service role, I work in unison with all key customers and stakeholders within the terminal, supporting where necessary and ensuring all passengers are served with the highest rate of customer service! Not only do I provide a service, I act as a Incident Management responder for the building asset, maintain a fire safe environment and ensuring all areas are kept fire and security friendly and speaking to relevant parties where necessary. Passenger and staff welfare comes first, and as part of health and safety, I am medically trained to administer first aid, as trained by London Ambulance Service. Show less

  • Aerodrome Compliance Lead

    Jul 2023 - now

  • Airfield Duty Manager

    Apr 2019 - Jul 2023

  • Aerodrome Compliance Lead

    Feb 2022 - Sept 2022

  • Aircraft Operations Duty Manager

    Oct 2017 - Apr 2019

  • Passenger Experience Manager

    Dec 2015 - Oct 2017

  • Terminal Controller

    Oct 2014 - Dec 2015

  • Security Officer

    Mar 2014 - Oct 2014