Manav Verma

Experience

• 

  Amazon

  Sept 2020 - Mar 2021

  Customer Service Associate

  I worked at Amazon as a Customer Service Associate (CSA) for North American customers from September 2020 to March 2021. My role involved:Assisting customers with inquiries and concerns on different Amazon platforms like Amazon.com, Amazon.in, and Amazon.co.uk.Promptly addressing and resolving customer issues using available resources such as articles and internal tools.Verifying customer accounts, processing transactions, and implementing fraud detection measures to enhance account security.Effectively communicating with customers through chat and email channels, addressing questions about order status, and managing cases related to damaged packages. Show less

• 

  Amazon

  May 2022 - Apr 2023

  Seller support Associate

  I served as a Seller Support Specialist (SSS) at Amazon, [UK], from May 2022 to April 2023. My professional responsibilities included:Providing assistance to sellers in the United Kingdom through email communication.Supporting sellers in various aspects of their business on the Amazon platform.Demonstrating complete ownership of every seller interaction by proactively solving problems and delivering exceptional support.Exhibiting effective time-management skills, working independently while adhering to departmental resources, policies, and procedures.Fostering a positive team environment and assisting team members with challenging contacts when necessary.Maintaining satisfactory performance metrics, including quality, productivity, first-contact resolution, and attendance.Actively seeking solutions through logical reasoning and data interpretation skills, identifying trends, and suggesting improvements through the appropriate channels.Collaborating with other departments, such as Customer Service, Merchant Investigations, or Payments teams, as needed to resolve sellers' issues and inquiries.Delivering prompt and efficient service to Amazon Sellers and Merchants, ensuring the timely escalation of sellers' concerns when required. Show less