James Day

Experience

• 

  Spark New Zealand

  Oct 2012 - May 2013

  Support Analyst

  Contract role working in Telecom´s Service Desk as a support analyst. This position is primarily a support role providing over the phone technical support to internal customers for over 1300 different applications and where applicable providing desktop support to users in person where needed. The key element here being incident management and resolution. Other aspects of this role include documentation of processes including working closely with other business units to develop new processes where needed. Key technologies include the Windows operating environment, Microsoft Terminal Server, Active Directory, Exchange Server, Microsoft office and VPN client support as well as unique industry software. Show less

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  Securecom Limited

  Mar 2013 - Jul 2015

  Servicedesk Engineer

  Full time position in a busy cloud environment primarily working on a small Service Desk team providing support to end-users and responding to ICT requests by users, managers and other stakeholders. As Securecom is a company who provides full ICT consulting services as well as various hosted environments I have been exposed to a variety of platforms including a vSphere based datacentre, multiple Citrix farms, other on-site ESX hosts and HyperV setups as well as the mainly Microsoft Servers that are hosted on these platforms. Show less

• 

  Port of Auckland

  Jul 2015 - Jun 2019

  The Senior IT Port Operations Engineer plays a primary role in structuring the management of the Port Operations systems and technologies, and ensures events and incidents are quickly responded to and resolved.Key Focus:• Acts as a mentor to other port operations engineers• Work with other ICT teams and business units to make sure work is co-ordinated and carried out efficiently• Manage team documentation and ensure all changes to systems are raised, managed and implemented according to ICT policy• Manage the CCTV and access control systems• Install, support and maintain the operation and security of physical IOT/OT devices and port specific technology across the Ports of Auckland footprint.• Support port specific technologies deployed within marine and operations Show less Install, support and maintain the operation and security of physical IOT/OT devices and port specific technology across the Ports of Auckland footprint. Ensure that equipment spares are maintained and available. Work with other IT teams and the NOC to ensure that new equipment is configured and deployed and failed equipment is replaced in a timely manner.Proficient in the use of elevated work platforms and operational processes for accessing high risk areas of the port and its other operating areas. Trained in the use and operation of container handling equipment and can diagnose and repair/remedy associated technology.Specifically responsible for maintaining the CCTV and access control systems in conjunction with contracted third parties. Supports port specific technologies deployed within marine and operations (e.g. Radar, AIS, CHE systems, Kiosks, Industrial control Systems).Ensures all assets are tracked and documented as to their physical location within the appropriate documentation and GPS/GIS systems. Show less Provide network support to other departments and teams, monitoring and responding to network alarms, ensuring operational wired and wireless networks are maintained and available.Manage the deployment and replacement of CCTV cameras, manage and monitor the CCTV application and service and maintain the security and use of the CCTV system.Manage Port Technology projects and third parties, monitor and maintain port technologies located across the port (IT related devices on Container Straddle Carriers, Quay Cranes, Truck grids, etc) and manage and maintain marine technologies both land and sea based (AIS, Radar, VHF, etc). Show less

  • Senior IT Operations Engineer

    Nov 2018 - Jun 2019

  • IT Operations Engineer

    May 2017 - Nov 2018

  • Systems Engineer - Port Technology

    Jul 2015 - May 2017
• 

  Decision1 IT Solutions

  Jun 2019 - Jun 2021

  Senior Network/Systems Engineer

  Senior role in a close knit MSP environment. Daily duties include the management and administration of both our own and clients networks and infrastructure. As a senior member of the team I am responsible for the reliable configuration and operation of all managed network firewalls, routers, switches and other network devices as well as being an escalation point for complex problems across all platforms. Other roles included monitoring and maintaining clients in our RMM solution, maintaining our documentation portal, and mentoring and training members of the team where applicable. As the technical lead I am also responsible for assisting sales in finding appropriate technical solutions to suit our client’s needs. Show less

• 

  Otago Regional Council

  Jun 2021 - Aug 2022

  System Engineer

  Provided infrastructure support and systems engineering for ORC physical and cloud-based systems. Responsible for the ongoing improvements in service levels and reliability, performance, and security of ORC’s network and systems.

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  Port Otago

  Aug 2022 - May 2024

  Cyber Security Specialist

  As a Cyber Security Specialist at Port Otago, I lead the development, implementation, and adherence to IT security policies and standards. I ensure that our technical environment operates in compliance with security frameworks and respond to cyber security incidents promptly. I manage the Cyber Awareness program, monitor and track vulnerabilities, and work with vendors to enhance security across the organization. Additionally, I contribute to Service Desk resolutions, vendor management, project and change management, IT engineering tasks, and process improvement. Specifically, I have Implemented the following security related improvement initiatives and projects including:• 12 month Security Awareness Training Programme, with ongoing testing to measure effectiveness and progress of the programme.• Implementation of 24/7 SOC and SIEM service.• Completed a project to implement MFA with mature Conditional Access Policies.• Completed various vulnerability mitigation initiatives to harden systems and reduce overall attack surface.• Building a policy set defining Cyber Security Policies, and related artifacts and tools to establish Cyber Security governance.• Established and documented security processes including live runbooks to be used in various incident scenarios. Show less