
Diana W.
Office Manager / Account Rep. / Logistics Coordinator

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About me
Logistics Warehouse Manager
Education

Superior School of Real Estate
2018 - 2018Real Estate Agent Real Estate Agent 3.958Activities and Societies: Licensed

Brittain Academy
2003 - 2004High School Certificate of Competence Program
Western Governors University
2015 - 2018Bachelor's Supply Chain and Operations Managements 3.576Supply Chain and Operations Managements Bachelor Degree
Experience

W & P Trucking
Jun 2007 - Feb 2012Office Manager / Account Rep. / Logistics Coordinator Hire a strong core team of drivers. Provide truck drivers with daily schedules. Tracking and monitoring driver’s to ensure all loads are hitting their destination in a timely manner. Accounts Payable and Receivable - Processing invoices in a timely manner & send out invoices that need to be paid by customers. Sending out past due notices for unpaid invoices & following up with the customers for payment. Data Entry and Filing – Invoice track of expenses and sales through spreadsheets I created. Organizing all documents and data on the computer. Contact legal to file leans for unpaid invoices owed to W&P Trucking. Customer Service and Sales – Submitting bids to for potential jobs and setting appoints for new clients. Place orders for materials needed for each job. Coordinating schedules with customers and vendors that are open in the same area to save money. Show less

Asbury Automotive Group
May 2009 - May 2011IT/AP Administrative Assistant IT/Telecom Invoice Processing – Identifying 140-150 invoices weekly by service type & location for documenting for all 120 dealerships nationwide. Invoice scanning, processing and coding for all accounts while maintaining invoice tracking to distribute weekly for approvals on the spreadsheets I created for all service locations under Asbury. Auditing and Consolidating – Assisted with identifying & submitting local carrier invoices to Granite for the Enterprise LEC Consolidation. Assist administratively with current telecom projects i.e. Sprint TF/LD, Wireless & Air Cards audit and will provide account info or complete LOA’s & Resp. Org the o new carrier for all dealerships. Cost Tracking and Savings – Executing the cancelation of the third party, irrelevant and fraudulent charges on telecom invoices resulting in an estimated $24,000 in third-party charges and much more for non-usage accounts for all dealerships. Vendor Communications / Transition of IT/Telecom - Liaise between vendor and AP for invoice question, service details and payment advice. Request electronic invoicing from vendors as it is a preferred method and updating billing as needed for all 120 dealerships nationwide. Show less

BNSF Logistics
May 2009 - Nov 2012Accounts Manager / Logistics CoordinatorAccount Management - Build and manage customer base and rate competitive lanes. Conduct cost analyses continuously to find ways to save our customers money and extend these options to them. Review customers’ lanes on a weekly / monthly basis auditing carrier’s performance while making the necessary changes to meet a high level of customer expectations. Logistics Management - Arrange and coordinate each shipment using TMS System to book and secure drivers while keeping the cost low for our customers. Track / trace drivers and communicate updates with customers for truck, container, or air freight. Troubleshoot any issues if necessary while providing our customers with exceptional service and staying on top of their loads. Oversee all aspects of supply chain management, ensuring the flow of raw materials and final products from suppliers to retailers and customers. Manage orders and coordinate stock of materials and equipment to ensure the company has everything needed. Process, investigate and file claims for orders / trucks reporting damage. Show less

Packrite, LLC
Nov 2012 - nowBuild customer relations and plan their logistic project needs while communicating any changes. Perform time study analysis and develop SOP’s along with documenting and implementing new procedures. Build and train a strong team of members in various departments to execute the needs of the warehouse while keeping the practices of lean manufacturing. Overseeing a 5-million-dollar annual budget. Build a strong core brokering and local carrier base to help maintain all shipments. Annually review 3PL and local companies to ensure they are meeting our expectations. Approve billing for all 3 outside warehouses and approve billing for all freight invoices along with track, trace, and investigate any discrepancies found. Manage, investigate, and file claims as needed for freight and ensure reimbursement of any damages. Responsible for managing inbound / outbound full truck, LTL, containers/air freight, staff, incoming raw materials, and outbound finished good materials. Direct daily warehouse operations. Communicate, track, and update our daily inbound / outbound truck schedule with live information. Use a verity of customer-directed or Packrite-chosen TMS Systems for freight pending on the order’s needs. I have worked with a verity of TMS Systems; Open Dock, Elite EXTRA, Coyote, Navisphere, KBX, RXO, On Fleet, Truck Base, and Trimble TMS. Oversee monthly audits against 3PL, LTL, and local-based carriers on performance, on-time pickup, on-time deliveries, damage during transit, and cost. Inventory Control: Make sure the practice of FIFO is being performed throughout the plant. Routine daily counts are being performed and the system is reflecting correct information. Ensure the product doesn't go over 90 days sitting without a disposition. Pull inventory reports for analyses and verifying or investigating discrepancies. Maintain ISO (International Organization for Standardization), FSC (Forest Stewardship Council) & SFI (Sustainable Forestry Initiative) requirements. Show less
Warehouse Logistics Manager
Jun 2023 - nowLogistics / Shipping / Receiving / Warehouse Manager
Nov 2012 - Jun 2023

PREMIERE Realty / Self
May 2019 - nowReal Estate Agent - Part timeI am still operating in Real Estate on a referral basis and staying current with all of my CE just no longer affiliated with a firm. I became a Real Estate agent as a side job to help handle my own investment properties. Help clients buy and sell real estate while guiding them through the process. Ensure clients understand the loan process to ensure they are getting what they want and for the best deal. Manage personal rental properties while staying up to date on current laws. Guide clients to understand what needs are to be addressed when it comes to pre-selling their home along with inspection and repairs. I have a great deal of knowledge when it comes to construction being raised around it and been doing it throughout my life. Help manage properties: paperwork, sending notices, handling showings, taking payments and running comps. Show less
Licenses & Certifications

Real Estate Agent
Real Estate WinstonMar 2018
North Carolina Notary
Wake Forest UniversityMay 2022
Supply Chain Logistics Management Certificate
Free Online CoursesJan 2022
Real Estate Agent
Winston-Salem Regional Association of REALTORS®Mar 2018
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