Marisabel Rivera Mercado

Experience

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  Citi

  Dec 2004 - Oct 2014

  Branch Service Manager

  Led all operational aspects of the branch, ensuring compliance with regulatory standards while maintaining exceptional service levels and operational efficiency. Managed a team of professionals, driving financial product sales and overseeing the approval of significant customer transactions.Key Achievements:• Streamlined branch operations, leading to improved customer satisfaction and operational efficiency.• Directed a team that consistently exceeded performance targets, both in sales and customer service.• Oversaw risk management protocols and compliance audits, ensuring the mitigation of operational and financial risks.• Managed high-value transactions with an authorization limit of $15k, contributing to financial product growth and customer acquisition. Show less

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  Open Mobile PR

  Oct 2014 - Jul 2017

  Community Relations Coordinator

  Directed the organization’s community outreach and public relations efforts, building strong relationships with external stakeholders to enhance brand presence and foster business development. Led cross-functional teams in executing community engagement programs that aligned with broader organizational goals.Key Achievements:• Cultivated high-level partnerships with government agencies, nonprofits, and key business leaders, driving positive community impact and company visibility.• Executed targeted public relations campaigns that enhanced the company’s reputation and contributed to long-term business growth.• Played a key role in shaping corporate social responsibility (CSR) initiatives, aligning community outreach efforts with organizational values. Show less

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  Claro Puerto Rico

  Aug 2017 - Apr 2018

  Regional Sales Manager

  Oversaw a multi-regional sales team, implementing strategies that drove customer acquisition, retention, and revenue growth. Collaborated closely with senior leadership to align regional goals with organizational objectives, ensuring consistency in sales execution and operational effectiveness.Key Achievements:• Spearheaded initiatives that significantly expanded the regional customer base, surpassing growth targets.• Strengthened team performance through a robust performance management framework, promoting accountability and results-driven outcomes.• Developed and executed a comprehensive sales strategy that contributed to sustained regional growth. Show less

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  Easy Mile Fitness

  Feb 2018 - now

  Area Manager at Easy Mile Fitness

  As General Manager, lead all facets of operations for a large fitness club, ensuring sustainable profitability and exceptional service delivery. Responsible for the formulation and execution of strategic business plans, managing a dynamic workforce, and overseeing financial operations. Collaborate with senior leadership to align operations with corporate goals, ensuring growth and client retention.Key Achievements:• Drove a significant increase in revenue and operational efficiency by implementing streamlined processes and optimizing resource allocation.• Championed the development of high-performance teams through targeted recruitment, comprehensive training, and empowerment programs.• Established and maintained strategic relationships with key clients, resulting in enhanced customer satisfaction and loyalty.• Led financial forecasting, budgeting, and reporting, delivering robust financial results and ensuring cost-effective operations. Show less