Dana Higgins

Experience

• 

  Bank of America

  Jan 1993 - Jan 1996

  • Managed banking center office. Asset size $150M. 20 staff members. Received multiple service recognition awards. • Assumed a leadership role in an eighteen-month corporate-wide efficiency project.• Conducted training on new staffing model methodology that introduced Full Time Equivalent (FTE) concept.

  • Banking Center Manager

    Jan 1993 - Jan 1996

  • Management Training Program

    Jan 1993 - Jan 1993
• 

  Bank of America

  Jan 1997 - Jan 2002

  • Managed product mapping process for the acquisitions of Summit Bancorp and BankBoston’s customer bases. Mapped 1.2M customers with $280M in deposit balances and 3.4M customers with $180B in deposit balances respectively. • Designed/launched ground-breaking product providing an electronic solution to check cashing. Product launch resulted in positive press from publications, ex. The American Banker, Boston Globe, Boston Herald and the Wall Street Journal. First year sales exceeded company goal by more than 30%. Received special recognition from the U.S. Treasury and the CEO. • Developed the Universal Application and Customer Relationship Summary which streamlined account opening process, promoted the cross-sale of investment and credit products and supported channel migration strategies.• Analyzed deposit accounts and identified opportunities for profit enhancement. Implemented the removal of obsolete waivers resulting in $3M in service charge income. Restructured fee waiver management system.• Led systems implementation for product redesign launch; coordinated system design, product mapping, conversions and audit processes to ensure flawless execution. Net Income after Taxes (NIAT) realized $14.5M. Show less

  • Small Business Customer Experience Manager

    Jan 2001 - Jan 2002

  • Senior Marketing Consultant

    Jan 2001 - Jan 2002

  • Senior Product Manager

    Jan 1998 - Jan 2001

  • Service Delivery Associate

    Jan 1997 - Jan 1998
• 

  Bank of America

  Jan 2003 - now

  • Apply dynamic leadership talents to direct cross-functional teams to strengthen control and risk environment. Lead Audit issues to reduce risk exposure across the Enterprise. • Drive executive leadership governance meeting routines to ensure adoption of key mandates and increase enterprise compliance. • Strategically analyze and implement risk programs that improve operational, efficiency and risk management support. • Consistently demonstrate exceptional organizational skills in administering budgets, leading large scale teams and delivering coaching to maximize efficiency and productivity. Show less • Co-led Savings and Investment Portfolio Bank of America - Fleet transition. Developed and gained executive buy-in for product mapping. Ensured business trade-offs between revenue opportunities and customer experience impacts. • Managed multiple projects across business lines. Initiatives included: CD promotions, customer experience enhancements, IRA compliance, safe deposit portfolio opportunities, and product simplification efforts. • Managed new college graduates (Business Analyst Program.) Mentored students in defining and reaching career goals. Show less

  • Chief Risk Officer (CRO) Global Operations

    Sept 2023 - now

  • Business Control Executive

    Jan 2007 - Dec 2023

  • Privacy Executive

    Jan 2004 - Jan 2007

  • Senior Savings & Investment Product Manager

    Jan 2003 - Jan 2004