Donald A. Mitchell

Experience

• 

  Western Michigan University

  Aug 2003 - Apr 2005

  Responsible for meeting the needs of the faculty, repairing software and hardware problems, installing software and hardware on computers. Providing desktop support on PCs, Macs, and minor printer problems. Responsible for assisting faculty, updating and creating new pages for the Computer Science Department.

  • Student Technician

    Jan 2004 - Apr 2005

  • Assistant Webmaster

    Aug 2003 - Dec 2003
• 

  Psychiatric Solutions, Inc.

  Nov 2005 - Apr 2006

  Outlook Support Specialist

  Responsible for migration of email to different servers. Provided email support to employees as well as active directory server administration.

• 

  United Methodist Publishing House

  Jun 2006 - Nov 2007

  Help Desk Analyst

  Responsible for first level support for employees within the corporate office, distribution center, as well as bookstores nationwide. Responsible for installing software and hardware, account creation and deletion. Administering systems access rights.

• 

  Dickstein Shapiro LLP

  Nov 2007 - Aug 2016

  User Access Administrator

  This position entails a variety of responsibilities including creation, modification and deletion of user accounts; network rights; public folder rights; email migration; data imports and exports; also handle remote access rights and issues, etc

• 

  AECOM

  Sept 2016 - Jan 2020

  System Administrator
• 

  Amentum

  Jan 2020 - now

  Manager - IT Desktop & Asset Support

  This role entails several responsibilities, including software procurement and installation, license management, workstation management and support, and hardware procurement. Backend support and workstation imaging also falls under this jurisdiction. This position also oversees mobile device management, which includes (but not limited to) billing, procurement, application management and renewals.