Donald A. Mitchell

Donald A. Mitchell

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  • Timeline

  • About me

    Asset Management and Desktop Support Engineering Manager | Vice-Chair - Black Excellence Employee Resource Network

  • Education

    • Tennessee State University

      1998 - 2003
      B.S. Computer Science

      Activities and Societies: Phi Beta Sigma Fraternity, Inc., Brothers for Love, Achievement, Culture, and Knowledge Inc., University Choir, Peer Counselors

    • University of Maryland Global Campus

      2019 - 2021
      Master of Science - MS Cybersecurity Management and Policy

      Activities and Societies: National Society of Leadership and Success Upsilon Pi Epsilon International Honor Society for the Computing and Information Disciplines Phi Kappa Phi National Honor Society

    • Western Michigan University

      2003 - 2005
      M.A. Educational Technology

      Activities and Societies: Phi Beta Sigma Fraternity, Inc., National Society of Black Engineers.

  • Experience

    • Western Michigan University

      Aug 2003 - Apr 2005

      Responsible for meeting the needs of the faculty, repairing software and hardware problems, installing software and hardware on computers. Providing desktop support on PCs, Macs, and minor printer problems. Responsible for assisting faculty, updating and creating new pages for the Computer Science Department.

      • Student Technician

        Jan 2004 - Apr 2005
      • Assistant Webmaster

        Aug 2003 - Dec 2003
    • Psychiatric Solutions, Inc.

      Nov 2005 - Apr 2006
      Outlook Support Specialist

      Responsible for migration of email to different servers. Provided email support to employees as well as active directory server administration.

    • United Methodist Publishing House

      Jun 2006 - Nov 2007
      Help Desk Analyst

      Responsible for first level support for employees within the corporate office, distribution center, as well as bookstores nationwide. Responsible for installing software and hardware, account creation and deletion. Administering systems access rights.

    • Dickstein Shapiro LLP

      Nov 2007 - Aug 2016
      User Access Administrator

      This position entails a variety of responsibilities including creation, modification and deletion of user accounts; network rights; public folder rights; email migration; data imports and exports; also handle remote access rights and issues, etc

    • AECOM

      Sept 2016 - Jan 2020
      System Administrator
    • Amentum

      Jan 2020 - now
      Manager - IT Desktop & Asset Support

      This role entails several responsibilities, including software procurement and installation, license management, workstation management and support, and hardware procurement. Backend support and workstation imaging also falls under this jurisdiction. This position also oversees mobile device management, which includes (but not limited to) billing, procurement, application management and renewals.

  • Licenses & Certifications

    • Foundations of Project Management

      Coursera
      Oct 2023
      View certificate certificate
    • Diversity, Equity and Inclusion in the Workplace Certificate

      USF Corporate Training and Professional Education
      May 2021
      View certificate certificate