Dianne Jane Mendez

Experience

• 

  Kcal World

  Sept 2012 - Jun 2015

  Shift leader

  I have over two years of experience working in this field and I have the ability to teach co-workers how to perform their duties proficiently. I have an energetic personality with the ability to help motivate others to complete tasks and the skills to provide excellent customer service.I have the ability to keep the manager informed of all shift activity and to relay instructions to workers to ensure all work is completed according to procedures. I also have the ability to make suggestions for scheduling and for ways to enhance the workplace by improving efficiency.I have the skills to provide leadership and to keep everything organized. I will assist co-workers throughout the shift, ensure all positions are covered if someone calls in and make sure customers receive the best service possible. If problems do arise, I have the skills to resolve the issue and fill out a complete report for management. I also have the ability to check in vendors, fill out all paperwork and to complete logs sheets.I have the ability to help maintain a clean and safe workplace by enforcing the policies and procedures of your company to help create a productive and safe work environment. I also have excellent communication skills with the ability to help train new employees and to make sure they are familiar with all policies. Show less

• 

  S'wich

  Jul 2015 - Sept 2018

  • Restaurant Manager

    Mar 2018 - Sept 2018

  • Shift supervisor

    Feb 2016 - Mar 2018

  • Call Center Representative

    Jul 2015 - Feb 2016
• 

  Mantis Dubai

  Nov 2018 - Nov 2020

  Cashier
• 

  Playa

  Mar 2022 - Oct 2023

  Reservations Agent

  Provide customers with any required information related to all promotions and spe cial eventsHandle all inquiries and table reservations, coming through phone and e-mailsCreate reservations in the sevenrooms system and clearly indicate all notes and preferences of the customer.Confirm and reconfirm bookingsResponsible for control over the number of reservations taken for a day for any ou tletHandle ticket sales, pre-payment for reservations and for special eventsResponsible for taking clear and accurate information about every guest and update it correspondingly in databaseHandle database and corrects mistakes where applicable. Ensure all information is correct and up to standardsActively assist in promoting and special events by providing full and detailed infor mationEnsure that all guest inquiries are handled timely, efficiently and with careMaintain appropriate level of confidentiality Responsible for taking clear and accurate information about every guest and update it correspondingly in databaseHandle database and corrects mistakes where applicable. Ensure all information is correct and up to standardsActively assist in promoting and special events by providing full and detailed informationEnsure that all guest inquiries are handled timely, efficiently and with careMaintain appropriate level of confidentiality Show less

• 

  Amuni Restaurant & Lounge

  Oct 2023 - Mar 2024

  Reservations Agent
• 

  GAL Restaurant & Lounge

  Jun 2024 - now

  Reservations Agent