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Devyn Favela, MBA/MHT

Devyn Favela, MBA/MHT

Guest Service Associate

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location of Devyn Favela, MBA/MHTPasadena, California, United States

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  • Timeline

  • About me

    Workforce Planning @ The Walt Disney Studios / Masters of Hospitality and Tourism Student @ USC

  • Education

    • Cal Poly Pomona

      2012 - 2016
      Bachelor of Science (BS) Business Administration, Management and Human Resources

      Activities and Societies: Concert Choir

    • California State University, Fullerton

      2017 - 2020
      Master of Business Administration - MBA

    • University of Southern California

      2023 -
      Masters Hospitality and Tourism

  • Experience

    • Knott's Berry Farm

      Mar 2011 - Feb 2013
      Guest Service Associate

    • Disneyland Resort

      Mar 2013 - Mar 2017

      SAP Proficiency, Microsoft PowerPoint, Word, Excel, SQL Reporting

      • Senior Accounting Associate

        Aug 2016 - Mar 2017

      • Guest Experience Services Associate

        Jun 2015 - Aug 2016

      • Vacation Planner

        Jan 2014 - Jun 2015

      • Merchandise

        Mar 2013 - Jan 2014

    • NBCUniversal Media, LLC

      Apr 2017 - Jul 2018
      Financial Analyst

      Ticketing Administration & Management - Analyze and adjust ticketing reporting and operation in accordance with business needsMicrosoft Office Proficiency with heavy use of Excel, Presentation Skills, Project Management, MicroStrategy Proficiency

    • Beckman Coulter Diagnostics

      Jul 2018 - Jan 2022
      Senior Continuous Improvement and Compliance Analyst

      Supervisor, Contract ComplianceCertified Practitioner in Problem-Solving ProcessCertified Practitioner in Transactional Process ImprovementProject ManagementData Analytics and Forecasting

    • Disneyland Resort

      Feb 2022 - Sept 2024

      Led a team of Workforce Business Specialists to deliver accurate location workload across the operating day Supported over 8,000 Parks Food and Beverage Cast Members across both Disneyland Park and Disney California Adventure ParkProvided ad hoc headcount and training recommendationsMonthly re-forecast of workload to determine appropriate hiring levels for our Casting partnersParticipated in and led Cast Member R&R Events

      • Business Integration Manager, Premium Experiences

        Oct 2022 - Sept 2024

      • Senior Workforce Business Analyst

        Feb 2022 - Oct 2022

    • The Walt Disney Studios

      Sept 2024 - now
      Manager, Workforce Planning and Data Governance

  • Licenses & Certifications