Dao Tung

Experience

• 

  KTA (Vietnam) Co.,Ltd.

  Mar 2014 - Jul 2014

  Internship

  KTA’s core activities are Marine related. The wide range of services includes freight forwarding, customs brokers, logistics, trading, marine supply and offshore supply.Responsibility• Helping senior staff do paperwork (check seal number and container ID, B/L,.. )• Observing the employees loading the goods in customer’s warehouse

• 

  APL Logistics

  Aug 2015 - Aug 2017

  • Assist in Review / Analyse / Design and implement best process to meet customer requirements and assist in monitoring its performance and progress• Assist in provide process and system training to Customer Service / Operation group• Analyse Issue raised by / to Vietnam and resolve issue within target• Extract reports and contact related parties to create Productivity/DOW report• Extract and create KPI report• LEAN / CIP: Cooperate with related team to brainstorm and implement initiatives to improve the existing process in order to meet and exceed customer need, increase productivity and achieve cost saving• Provides assistance to Service Quality Manager in day-to-day activities to achieve the company's objectives. Prepare presentation, local tariff update and others as required. Acts as back up to SQ Manager and consultant to Operation and Customer Service team in process and system application Show less • Execute customer's services requirements from Booking, Cargo movement to Data Transmission, Documentation and Invoicing.• Cooperate with worldwide agents to handle shipments• Problem solving in order to improve service delivery standards and minimize cost impacts• Ensure customer satisfaction and feedback to customers in professional manner• Prepare reports, update system timely and accurately• Understand and comply with Daily Management Process to ensure APLL's world class service• Seek continous improvement in daily operations. Show less

  • Service Quality Analyst

    Feb 2017 - Aug 2017

  • Customer Service Representative

    Aug 2015 - Feb 2017
• 

  DHL Global Forwarding

  Aug 2017 - now

  • Provides leadership and motivation to all staffs within the scope of responsibility.• Lead and drive customer satisfaction to achieve best-in-class standard and establish CS as a competitive advantage for business.• Make the training/coaching plan to continuously develop in technical and soft skills to deliver to internal and external customer in a timely, effective and professional manner.• Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work system.• Checking out-going billing (make sure ocean freight and local charge correct as tariff). P&L checking to ensure compliance to internal & external audit controls Show less • Assist team to solve problems in order to improve service delivery standards and minimize cost impacts.• Execute customer's services requirements from PO Management until Documentation (handle export nomination shipment including SEA / AIR / PARCEL shipment).• Receive PO list, forecast from customers and place booking with nominated carriers via email, website, intra.• Co-ordinate with warehouse team to ensure smooth arrangement for Consolidation shipment and delivering VAS service (Scanning, Labeling, Pick and Pack…) to customer which using Bonded Service.• Follow-up and communicate with all related parties for timely resolution of customer issues and queries and ensure that timely response is received by the customers.• Ensure integrity of data entered into the system on time for customer’s visibility and HBL / FCR are issued to vendor correctly and on time based on Shipping instruction.• Cross check Documents from vendor (Commercial invoice, Packing list, …) and upload to customer’s system as allotted time. Show less

  • Customer Service Assistant Manager - Order Management Solution

    Oct 2021 - now

  • Team Leader - Order Management Solution

    Aug 2017 - Oct 2021