Charli Behn

Experience

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  Tops Friendly Market

  May 2014 - Aug 2015

  Front End Associate

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits and issue refunds • Provided a positive customer experience with fair and friendly service• Maintain clean and orderly checkout area and completed other general cleaning duties• Multitask while helping various departments with needed tasks• Recorded scans per minute and worked to improve overall efficiency

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  San Antonio Humane Society

  Aug 2017 - Aug 2018

  Animal Care Technician

  • Feed and water animals according to schedules and feeding instructions• Examine and observe animals to detect signs of illness, disease, or injury• Perform animal grooming duties daily • Clean and maintain kennels to control the spread of disease• Document daily observations and communicate findings to team• Assist customers with finding a suitable pet for their lifestyle

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  Animal Defense League of Texas

  Oct 2018 - now

  • Lead a team of 11 staff members and manage payroll bi-weekly• Interview and hire team members that would fit business needs and culture• Maintain cleanliness and follow building/OSHA codes for facility to comply with San Antonio City standards• Supervise medical program at center, vaccinate pets, and draw up medications and medical protocol sheets• Develop and implement goals, policies and procedures to ensure the superior care of all shelter animals.• Conduct meetings with staff to review policies and procedures, discuss workplace issues and share ideas to improve animal care. Show less • Oversaw a team of 5-10 staff members and created both full-time and part-time schedules/managed payroll • Plan offsite events, adoption promotions, and maintain connections with ADL partners• Order and restock merchandise inventory while maintaining budget• Set up plan for training individuals and conduct quarterly development meetings • Personally reach out to unsatisfied customers and work to improve experience• Interviewed, referenced checked and hired new team members• Analyze donation, adoption and conversion data and presented financials in weekly meetings• Created promotional flyers using Microsoft Publisher and Word Show less

  • Adoption Programs Manager

    Jan 2024 - now

  • Paul Jolly Center for Pet Adoption Manager

    Aug 2021 - Jan 2024

  • Adoption Center Manager

    Apr 2020 - Aug 2021

  • Pet Adoption Counselor

    Oct 2018 - Apr 2020