Experience

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  Here technologies

  Jul 2013 - Aug 2019

  Project Management-End to End Project Management for 2 programs with 1900 FTE from Project Initiation to Project Delivery responsible for product planning & execution-Perform feasibility analysis, Gap & Impact analysis and work with the Content Operations team to prioritize deliverables-Creating BRD, Standard Operating Procedure (SOP) and Physical & Logical data Models for new service request-Performing UAT & functionality testing and updating project sponsor on the status of the tests-Creating Project Metrics, Scorecard on Tableau & MS Excel & other Project Status dashboard basis client requirements -Developing training curriculum & conducting demos to end users as well as clients-Making all necessary information available prior start of the project for its proper execution and set milestones to monitor progress with the set standards.-Adherence to Ad-hoc requests basis business requirement.Process Improvement-Leading Process Improvements projects at site level to improve existing processes-Guide sites on 5S and support to achieve the targets.-SME for Internal & External Quality Audits representing Operations Planning & Governance Team-Facilitating RCA for failed projects or Projects rejected by Clients -Facilitated & Led Rapid Improvement and Kaizen Workshop Team Management-Currently managing a team of 6 Core Developers & 2 Testers-Worked as a Project Responsible person handling a team of 18 members.-Working with Cross functional teams & Internal and external stakeholder for requirement gathering aimed at Process Re-Engineering and New Process deploymentStakeholder Management-PRA (Product Responsible & Accountable) for Project management tool CA Clarity used by 5 operational sites with capacity of 3800 FTE’s -Conducting Management review and actively participating in QBR-Managing Kanban board to monitor the feature enhancement request. -Query handling & providing resolution on JIRA ticket Show less

  • Senior Business Analyst

    Nov 2017 - Aug 2019

  • Business Analyst I

    Jul 2016 - Oct 2017

  • Operations Analyst

    Apr 2015 - Jun 2016

  • Associate

    Jul 2013 - Mar 2015
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  Dure technologies

  Aug 2019 - Aug 2021

  Project lead

  Working as a client engagement partner for gathering client business requirements & defining the scope for project deliveryDocumenting all the change request & evaluating the changes along with the technical leadDeveloping a project plan along with milestones for end-to-end project delivery Assisting Program manager in planning and scheduling resources based on the forecasted requirementPrioritize project tasks as per the strategic business planConducting management review to share the progress on the project status & highlighting non mitigable risk to avoid escalationManaging software development team with projects on public healthcare and keep a track of project performance.Prepare project metrics which includes project status, work in progress, work completed, cost involved etc.Control project scope, time and cost involved. Ensuring revenue realization from a project. Calculate the cost per head and keep a track of billing and collections. Show less

• 

  Quantiphi

  Aug 2021 - Sept 2022

  Associate engagement manager
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  Ingram micro

  Sept 2022 - now

  Program manager