Experience

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  At&t mobility

  Oct 2007 - Dec 2010

  Retail sales consultant

  Maintaing strong knowledge of all the company products and also of new and upcoming cells phone technology. Answer and assist in troubleshooting and if necessary repair or warranty of customer's phone.Sells and cross-sell all the company products, and also represent the AT&T and it's standards in a professional manner.Stay informed in new and upcoming technology, even if it does not belong to AT&T. It helps when tried to compare products and the customer asks you why is your product better than another company's product. Show less

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  Capital one

  Dec 2010 - Apr 2012

  Relationship banker ii

  Meet with prospects and customers through outbound cold calling, referrals from tellers and referrals to specialist areas such as Investments, Private Client Group, Small Business, etc to discuss and sell banking productsI was responsible for direct and indirect selling of our consumer and small business products/services to existing and new customers using the GAIN Model. Develop and deepen my relationships with the customer by servicing and selling consumer and small business products to new and existing customers Show less

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  Jpmorgan chase

  Apr 2012 - Aug 2013

  Mortgage banking processor

  Verified, compiled, and typed application information for mortgage loans: Reviewd residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment.Ensurind that all loan documentation is complete accurate verified and complies with company policy. Verified loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting. Reviewed file documentation and make sure all items needed are requested. Ordered and coordinate loan documents. Meet crucial deadlines requested. Perform any additional duties/activities assigned by managemen Show less

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  Banc of california

  Oct 2013 - Sept 2015

  Sr. mortgage processor

  Ensure application data was inputted correctly into EncompassVerify that the borrower meets all the necessary qualifications for the selected programAsses DU/LP findings to clear conditions necessary before submitting the file to the underwriting departmentReview and verify Contracts and all loan related documents received throughout the entire processKeep in constant contact with the borrower and provide updates on loan status or any documentation neededPeriodically follow up with clients to inform them about the application status or request additional documentsPerform administrative duties on prospect, existing, closed, and declined loan application Show less

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  Penfed credit union

  Sept 2015 - Oct 2016

  Mortgage disclosure specialist

  Provide excellent customer service to internal and external employees through ought the entire processAnalyze all aspects of the application and recommend to the processor if corrections are neededEnsure that Sale Contracts, Closing Costs and Fees are correctly recorded on the application to prevent lossesMaintain professional demeanor and tone when communicating with clients and internal employeesEnsure all proprietary information is encrypted and secured before disclosures are sent to the client Accurately restore the application if any errors are found in the process of verifying the information Show less

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  High level marketing | digital marketing

  Jun 2017 - Feb 2019

  System engineer

  Identify emerging technology capabilities to evaluate technology enhancementsInstall and configure operating systems and other software and routinely test installed softwareCategorized support problems and responded with the appropriate level of urgencyCoordinate ongoing improvements to security management policies and proceduresPerforming high-level root-cause analysis for service interruption recovery and creating preventive measuresPerformed research, analysis, and troubleshooting to identify, resolve, and explain complex security issues to members of the companyPerform upgrades and enhancements when needed for supported applications as neededMonitor applications and take corrective measures to minimize downtimeResponsible for implementing a phishing program to test staff's information security awarenessPrioritizing service tickets and providing support service to clientsExperience supporting Android and iOS devicesResolving daily technical issues and providing technical supportHandling data network and server management, and testing network connectionsInstalling, testing, and reviewing desktop software applicationsTesting work stations for smooth connectivity and ensuring proper functioning Audited systems based on security standardsIdentify emerging technology capabilities to evaluate technology enhancementsInstall and configure operating systems and other software and routinely test installed software Show less

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  Accenture

  Feb 2019 - now

  Advanced software engineer