Experience

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  Self-employed

  Nov 2013 - Aug 2015

  Technical support engineer

  Monitor and test system performance, prepare and deliver system performance Providing SW/HW solutions and upgrades for Desktop, laptops, servers.Installing, supporting & troubleshooting for all Microsoft operating systems with excellent experience on all MS-Office Products.Designed, installed, planned and maintained LAN & Network infrastructures for many big sites.Building with Install from Scratch and work with Windows Server 2003 / 2008 & R2 / 2012 & R2 and make the necessary configuration for it, DNS, DHCP, GPO’s, build the Domain, etc. Show less

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  Lillyland beach club resort

  Feb 2016 - Jan 2018

  Assistant it manager

  •Installing, supporting problem, troubleshooting of servers including Domain Controllers, Printers, File Server.•Install and support LANs, WANs, network segments, Internet, systems, and ensure connectivity and stability.•Evaluate and modify system's performance.•Identify user needs also requirements and insure its availability.•Determine network and system requirements.Managing and Maintaining ERP Systems (ACT).Monitoring CCTV System and make sure recording, storage issues.Manage & create backup solution (Backup exec) •Perform network address TCP/IP assignments..•Maintaining and managing Mikrotik and Guest Logins.•Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.•Maintain integrity of the network, server deployment, and security.•Managing Microsoft File Server usage and modifying security policies and rules on it whenever needed.•Managing email, anti-spam and virus protection, setting up user accounts, permissions and passwords by Exchange Server also Email Control Panel. Show less

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  Mirage bay resort & aqua

  Jan 2018 - Nov 2020

  System administrator

  Running regular checks on network services and data security also Availability.Identifying and acting on opportunities to improve and update software and systemsDeveloping and implementing IT policy and best practice guides for the organisationOverseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outagesManaging and reporting on allocation of IT budgetDesign, develop, implement and coordinate systems, policies and proceduresProviding direction for IT team members•Find best solutions, with less cost related to Network Administration.•Maintaining and monitoring network software and server access on a daily basis to ensure that all users can access allowed applications and data in all locationsAdminister servers, desktop computers, printers, routers, switches, firewalls, smartphones, software deployment, security updates and patches.•Assign configuration of authentication and authorization of directory services.Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needsAssess vendors and develop test strategies for new hardware and softwareTroubleshoot hardware and software issues related to internal ITMonitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure Show less

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  Mirage bay resort & aquapark, hurghada

  Aug 2021 - Mar 2022

  It manager at mirage bay hotel
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  Pcworld egypt

  Dec 2022 - May 2023

  It manager at pcworld egypt from

  -Provides communication solutions in support of Information Management strategy.-Provides a communication channel between projects, within projects, and with the business.-Installing and Congfiguring Video Conference Systems like Ploy Studio USB , Poly X30 , X50 , Polycom Group 500 and 700 , logitech Rally and Rally Plus.-Develops written communications to ensure that relevant parties are kept current with key happenings-Supports the branding and internal marketing of projects.-Implements communication plan, develops various materials and communications to IT, Project Team and business customers.-Writes and edits copy for a variety of communication materials including emails, newsletters, FAQ’s, presentations to Sr. Mgt and user community, and website content. Show less

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  Mirage bay hotel and aquapark

  May 2023 - now

  It manager