Experience

• 

  The news-press media group

  Nov 2013 - May 2014

  Account analyst

  • Performed analysis of Revenue vs. Projections to accurately determine quarterly goals• Performed analysis and research of invoices to ensure accounts are in good standing• Develop client relationships daily by creating fiscal proposals to effectively reach their target market and budget through the use of SEO, PPC, and Social media Campaigns• Efficient in customer service and account maintenance • Use AS400 and SAS for ordering and billing purposes• Created Excel Pivot Tables and Macros to perform analysis and forecasting of projected revenue. Show less

• 

  Citi

  May 2014 - Apr 2021

  • Initiated a global project which utilizes Smart Automation techniques such as Robotics Processing Automation, Machine Learning, and Natural Language Generation targeted to save FTE spend as well as increasing Quality Assurance minimizing audit risk• Program Manager Leading the Smart Automation program for AML Technology which is set to deliver a large cost savings for the business• Developed a small team that evaluates emerging technology solutions to determine alignment within the AML Technology strategy roadmap• Translated business requirement documentation into Automation Solution Design documents as well as analyzed the requirements to ensure the correct automation technique was applied.• Managed and curated a development team located in various regions to meet critical timelines• Transitioned the RPA project from waterfall to AGILE methodology utilizing online tools such as JIRA and Confluence• Delivered presentations and demonstrations to the board of directors and C-level executives outlining the automation strategy for AML technology• Coordinated with External Software vendors to negotiate a Statement of Work (SOW) which later helped establish an Enterprise License Agreement (ELA) driving costs down for the firm as a whole• Became a Certified ScrumMaster to better facilitate the AGILE framework• Created Functional Requirement Documents as well as Minor Development documents for several critical applications in AML Technology ensuring to adhere to the business requirements Show less • Mitigate the risk of the bank by analyzing over 150 alerts generated by Mantas for various AML scenarios per month • Utilized over 30 different databases and search engines to conduct internal and external research on Citi customers• Conduct alert investigation using global standard policies, procedures and tools, aimed at meeting internal and external regulatory requirements • Operating within agreed business SLAs and confidentiality standards• Cross-Trained in GCG and ICG expanding my AML Subject Matter Expertise.• Maintained a production level at over 8 Cases a day while keeping a 98% QA Score and a disposition score of 100%• Developed various reporting tools to track aging within the hub and analyst productivity• Generate ad hoc reports tracking 60+ thousand cases to ensure deadlines are met• Built approximately 10 VBA based Macros to streamline Metrics Reporting, Case Distribution, and Transactional data which saves the analyst approximately 10 minutes per case Show less

  • VP IT Business Lead Analyst

    Jan 2021 - Apr 2021

  • Senior Information Technology Project Manager

    Jan 2019 - Jan 2021

  • AVP Senior Business Analyst

    Jul 2015 - Jan 2021

  • Senior Anti Money Laundering Analyst

    May 2014 - Jul 2015
• 

  Amazon web services (aws)

  Apr 2021 - now

  Senior customer solutions manager

  Led and executed proof of concepts resulting in the adoption of new AWS services, significantly increasing annual run rate.Conducted workshops to educate and empower customers in effectively leveraging AWS services, driving adoption and enhancing customer success metrics.Developed and maintained robust relationships with key stakeholders, including C-level executives and technical decision makers.Collaborated cross-functionally with sales, professional services, and support teams to ensure customer success and identify new business opportunities.Utilized deep industry knowledge to lead technical discussions and shape customer strategies.Managed and oversaw large-scale migrations from on-premises environments to the AWS cloud.Designed and implemented enterprise education strategies, up-skilling over 20,000 employees Show less