Experience

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  Elevate ims

  Aug 2007 - Apr 2021

  Senior account manager

  Coordinated fundraising efforts of 30+ national client accounts. Worked with House Corporation Board to fulfill marketing and architectural project needs through Annual Fund communications and Capital Campaign programming. Managed accurate records of gift acknowledgement and reporting. Curated and created newsletters, e-blasts, and various mailings. Interviewed key members and top donors for client publications.Served as Manager for AFA Foundation by coordinating annual silent auction gifts, cataloging endowment records, article publication, and reviewing scholarship applicants. Responsible for individual gift and pledge management, database management, and member services. Provided professional special event and newsletter photography for enhanced marketing efforts. Certified Public Notary. Show less

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  Die indy photography

  Jan 2009 - now

  Co-chief executive officer
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  Utility, inc.

  Apr 2021 - now

  Customer experience lead

  Work within the Client Success Team to create and provide updated processes and collaborate with other departments for optimal outcome. Manage webstore user experience and accessibility. Initiated company bi-annual newsletter and curated content. Writer and graphic designer of various publications, webstore product descriptions, high-level documents, and presentations. Created written process flow and training documentation for Uniform Division. Management of escalated client issues through research and teamwork. KPI data, NPS scores, and CSAT driven. Created Customer Self Service Web Portal and Reseller Web Portal. Photographed and Edited company products to build first webstore. Created Product Knowledge Database for internal and external use. Auditor of company sales and service warranty claim fulfillment.Utility, the innovative technology-enabled service provider recognized for creating groundbreaking digital systems for frontline professions, provides a universe of intuitive products for effectively capturing, managing and releasing video evidence. Technologies include a variety of cameras, sensors and devices as well as situational awareness software solutions for law enforcement, first responders, campus security, transportation agencies and utility providers. To learn more about Utility and its technology solutions, please visit utility.com. Show less