Experience

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  Banque libano-française

  Jul 2007 - Feb 2022

  - Monitoring card schemes & regulations- Analyzing card risk- Monitoring disputed transactions for possible fraudulent activity.- Serve customers by resolving product and service problems. - Managing large amounts of inbound and outbound calls in a timely manner- Following call center “scripts” when handling different topics- Identifying customers’ needs, clarify information, research every issue and providing solutions - Conduct dozens of bank’s routine transactions within time limits and established guidelines- Assess customer needs and introduce new products and services- Manage risk in every transaction and detect fraudulent transactions to prevent losses

  • Cards Fraud Management & Chargeback

    Oct 2012 - Feb 2022

  • Call Center Specialist

    Jun 2010 - Oct 2012

  • Bank Teller

    Jul 2007 - May 2010
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  Allc international house beirut

  Jan 2015 - Nov 2015

  Instructor of travel & tourism
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  Air liquide

  Apr 2022 - now

  - Review accounts and verify their identities- Audit and approve vendor/customer setup and change requests- Analyze accounts and data to identify suspected fraud activity- Conduct fraud risk assessment on different payments- Support internal audit and investigations directorate - Process accounts and incoming payments in compliance with financial policies and procedures- Perform day to day financial transactions, including verifying, posting and recording accounts receivables data- Prepare bills, invoices and bank deposits- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.- Generate financial statements and reports detailing accounts receivable status

  • Senior Fraud & Callback Analyst

    Jan 2024 - now

  • Senior Accounts Receivable Accountant

    Apr 2022 - Dec 2023
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  Languageline solutions

  Sept 2023 - now

  Interpreter french<>english

  - Business, banking, finance, insurance- Healthcare, medical, scientific- Travel, tourism, utilities- Legal, compliance, government, human rights, refugees