Experience

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  University of south florida

  Dec 2011 - Aug 2014

  Admissions assistant

  - Demonstrated the different amenities and campus activities our University has to offer. - Interviewed students interested in interning for the Admissions Office- Worked with prospective students to keep updated admissions' records to encourage University acceptance. - Served as tour trainer for incoming new hires and Members to Green and Gold guides organization

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  At&t

  Aug 2014 - Aug 2017

  Small business technical support

  - Collaborated with AT&T Technicians to provide support to business solutions customers- Provided sales team with product options for their customer accounts- Managed troubleshooting systems for client related issues

• 

  Verizon

  Sept 2017 - Aug 2021

  - Managed 5 Elite-level international corporate accounts, which consisted of 40K+ wireless lines and grossing over $25 million annually. - Administered monthly presentations on account usage and billing activity to C-level executives for efficient account management.- Formulated quarterly projects to manage overall account health which increased online portal utilization from 33% to 85% (Target 75%)- Coordinated strategic planning sessions to manage account efficiency and financial vitality utilizing life-cycle management techniques. Show less - Analyzed client financial history and created custom proposals that retained high profile enterprise clientele- Provided analysis and recommendations for escalated situations that resulted in an increase of customer retention by 53%. - Presented monthly reporting of account usage and billing activity to clients for account management.- Compiled account data using internal reporting tools to provide feedback for proposals and contracts.- Analyzed accounts to recommend products and solutions for existing business and government clients Show less

  • Global Enterprise Advisor

    Mar 2020 - Aug 2021

  • Loyalty Solutions Analyst

    Mar 2019 - Mar 2020

  • Inbound Customer Service Representative

    Sept 2017 - Mar 2019
• 

  Linkedin

  Jan 2022 - Mar 2023

  Learning support consultant

  - Conduct phone calls with admins, license holders, and key company executives to answer inquiries, provide technical assistance and best practices in regards to functionality- Analyzing data, trends, and client information to identify product or service growth opportunities. - Work within queue-support model while meeting and exceeding specific daily goals and other Key Performance Indicators- Serve as technical support liaison for over 8,000 courses and trainings to Linkedin Learning subscribers Show less

• 

  Exp realty

  Mar 2022 - Apr 2023

  Realtor

  - Licensed Realtor in the state of I’m Georgia

• 

  Lokation® real estate

  Apr 2023 - now

  Realtor

  - Licensed Realtor in the state of I’m Georgia

• 

  City of atlanta

  Jan 2024 - now

  Enforcement officer