Zuzanna Garrard

Experience

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  Lingi's Takeaway

  Jun 2007 - Aug 2007

  Cashier
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  Ristorante Italiano

  Jul 2008 - Aug 2008

  Waitress
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  Hostel Poznań

  Mar 2009 - Apr 2010

  Receptionist
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  Melody Hostel

  May 2010 - Aug 2011

  Receptionist
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  Hotel pod Orłem

  Oct 2011 - Apr 2012

  Receptionist
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  Planika Sp. z o.o.

  Apr 2012 - Feb 2013

  Assistant in Sales Department

  * Planning and carrying out all sales activities on UK market. * Responsible for ensuring customer satisfaction and managing quality of product and service delivery.* Developing and maitaining relationships with company's existing and new clients. * Co-working with marketing department.* Achieved extensive knowledge of the product range, implemented technology, usage and safety.* Researching new business opportunities in Singapore, Thailand and South Korea's markets. Show less

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  Love Coffee

  Jan 2014 - Dec 2014

  Manager

  * Managing the general running of the store. * Responsible for preparing weekly cash summary, payroll, inventory summary, production and wastage sheets. * Stock management, orders and deliveries from more than 5 suppliers. * Managing between 4 and 7 employees: payroll, training, rota, recruitment. * Timekeeping. * Daily management of figures, such as “Man per hour”, and “Average Transaction Value”. * Responsible for the daily opening and closing of the store, food production, preparing and serving coffee and up-selling. Show less

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  ServiceSource

  Jan 2015 - May 2019

  * Working in a team of 14 people renewing contracts in the area of computer security (B2B, territories: Poland and Benelux) for F-Secure* Building strong and healthy relationship with a client, its channel and end-users* Proactive approach towards seeking opportunities to up-sell and cross-sell, planning and preparing beforehand, managing a large pipeline of opportunities* Delivering accurate forecasts on renewals – weekly, monthly and quarterly* Day to day activities including liaising with channel, proactive quoting, contacting existing customers 90 days in advance* Working on the client’s CRM system – Salesforce, keeping management informed by submitting activity and results metrics* Proactive dealing with customers' queries, liaising with different departments of the company where necessary* Working towards quarterly targets* Creating and delivering to the client Quarterly Business Reviews - including best practices and focus areas* Working in a multicultural team sharing best practices, technical knowledge and experiences* Running regional forum sharing best practices and coaching other team members on forecast and best business practices* Running HPS coaching sessions with colleagues providing them with best practices and advice on SMART goals and ways to achieve targets Show less * Working in a team of 14 people renewing contracts in the area of computer security (B2B, territories: Poland and Benelux) for F-Secure* Building strong and healthy relationship with a client, its channel and end-users* Proactive approach towards seeking opportunities to up-sell and cross-sell, planning and preparing beforehand, managing a large pipeline of opportunities* Delivering accurate forecasts on renewals – weekly, monthly and quarterly* Day to day activities including liaising with channel, proactive quoting, contacting existing customers 90 days in advance* Working on the client’s CRM system – Salesforce, keeping management informed by submitting activity and results metrics* Proactive dealing with customers' queries, liaising with different departments of the company where necessary* Working towards quarterly targets* Working in a multicultural team sharing best practices, technical knowledge and experiences Show less

  • Renewals Sales Specialist (Renewals Specialist for F-Secure)

    Oct 2017 - May 2019

  • Sales Representative (Renewals Specialist for F-Secure)

    Jan 2015 - Sept 2017
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  GLOBAL Szkoła Języka Angielskiego

  Jul 2019 - now

  Business Owner

  * Managing a small, independent School of English* Built a profitable business with established base of customers, high recommendations and YoY growth* Day to day activities include marketing and promotional tasks, finance management, client acquisition and customer care, teacher recruitment, training and on-boarding* In charge of safeguarding, data protection, health and safety, marketing, finance and facilities* Managing a team of 3 employees, their onboarding, traning, supervision, rota and pay and incentive program* Building a strong and reliable Customer Experience process from initial contact throughout the language course towards issuing the certificate, which resulted in 84% customer retention* Responsible for planning and carrying out promotional events, participation in local “after school activities” trades and other outdoor events to promote the business* In charge of planning the School’s calendar, including extra events for students building high level of customer identification with the brand* Developing strong relationships with B2B customers, researching, contacting, presenting the offer and closing contracts with other companies* Building pricing strategy in compliance with the local market, its demand and economical circumstances* Dealing with billing, issuing invoices and following up on late payments* Built and implemented a customer complaint management process carried out by all employees which resulted in 92% positive outcome* Collaborate with School Management online system provider, built customer base, implemented the system for all employees, planning teachers’ timetable, maximizing their avaiable hours and income Show less

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  Profitroom

  Apr 2024 - now

  Junior Onboarding Specialist

  * Client Onboarding: Lead the onboarding process for new clients, from initial setup to full implementation. Ensure clients are effectively integrated into Profitroom platform.* Support: Ensuring clients understand and can utilize all features of Profitroom software. Offer ongoing support to address any questions or issues.* Relationship Building: Establish and maintain strong relationships with clients, acting as their primary point of contact during the onboarding phase. Ensure a positive and engaging experience.* Customization and Configuration: Assist clients in customizing and configuring the software to meet their specific needs and business processes.* Feedback Collection: Gather client feedback and insights during the onboarding process to help improve our products and services. Relay this information to the development and customer success teams.* Collaboration: Work closely with sales, customer success, and technical teams to ensure a smooth transition from sales to onboarding and beyond.* Multitasking: Managing multiple projects simultaneously. Show less