Experience

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  Krazy kid kustoms llc

  Jan 1971 - now

  Principle

  Building of custom motorcycles, pickups, and custom cars. Performance upgrades. Fabrication. Painting. General mayhem. https://www.facebook.com/KrazyKidCustoms

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  C&p telephone/verizon & at&t/lucent/avaya

  Sept 1971 - Jun 1984

  Lineman,supervisor,buried wire supervisor,large pbx technician

  Started as lineman and worked up to large PBX Systems Technician. Certified installation and repair of large systems. Assisted with installation of first fiber optic underground cable between Washington, DC, New York City, and Boston.

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  Teleservices inc.

  Jun 1984 - Dec 1987

  President

  Founder and President of a telecommunications service company serving Maryland, Virginia, Washington DC, and Delaware. Assisted customers with post-divestiture confusion and represented them with the Bell companies and AT&T among other large telecommunications providers. Specialized in moves/adds/changes for stock brokerage and financial institutions from New Jersey to Newport News, Virginia. Sold company to competitor.

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  Prodigy services company

  Jun 1985 - Sept 1993

  Field technical manager (regional manager)

  Regional Manager for first Internet graphical information provider. Provided site selection in various cities and site installation project management and design. Daily management of 5 sites in Georgia, Indiana, and Ohio. Worked with marketing in sales presentations and customer support. Identified vendors for installations.

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  At&t construction services

  Oct 1993 - Mar 1995

  Construction supervisor

  Construction supervisor for underground and aerial cable installations under contract to local telecommunications service provider including copper and fiber optics.

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  Dakotah direct, inc

  Mar 1995 - Aug 1997

  Director of information technology

  Responsible for day to day Information Services, Systems Support, Data Programming and Telecommunications operations, long range planning, acquisition evaluation and support, marketing support, and assisting call center management in setting up and managing programs for a multi-campus nationwide corporation. Analyze and recommend to the President and CEO purchase of productivity related systems such as telephone systems, autodialers, computer and network equipment, and digital voice recording systems. Negotiated purchase/leasing of all call center equipment and applications with vendors and independent financial institutions. Negotiated per seat cost from $4800 to $2300 resulting in a cost savings of app. $230,000 per site.Developed a plan to link all call centers via a Wide Area Network still in use today.Developed and brought on-line first web site. Developed and implemented email system company wide. Initiated laptop program for Account Managers and Executives moving from 4 shared computers to individual laptops, increasing efficiency and communications. Developed and implemented asset tracking system.Migrated data production from 3 servers with 3 topologies to Microsoft server based system. Reduced customer list preparation from 3 days to 4 hours.Initiated inbound calling program technology allowing company to vastly expand its services. Added 5 new profit centers across the country.Responsible for department and company budget preparation and adherence and capital expenditure forecasts for expansion and upgrades. Assisted marketing and account management with potential customer presentations to secure contracts. Show less

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  Us lottery, unistar entertainment, elot inc.

  Aug 1997 - Aug 2000

  Data center manager/sr. director of operations

  Management of daily operations of the US Lottery Internet site, licensed to the Coeur d'Alene Indian Tribe as only non-state lottery with monthly revenues of $1.4 million. Initiated change management controls procedure, reports procedure, purchase requisition/approval and cost tracking program, and backup/restore procedures. Began formal and informal training program for employees. Updated and automated MIS reporting procedures and access to reports. Discovered for profit Internet access site hidden within the system by employees. Designed and reconfigured a more streamlined and efficient server farm. Created, tested, and documented Disaster Recovery Plan. Show less

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  Telect, inc

  Aug 2000 - Nov 2001

  Product manager cabling division

  Responsible for Profit & Loss of three product lines including a new product launch. Work with marketing to set up advertising and marketing campaigns. Assist sales, both inside and outside, in representing product lines to customers. Identify new products and provide feasibility studies, development cost estimates, and sales projections. Worked with engineers in reuse of existing components in new product offerings to lower costs.Researched and developed new Cost Bill of Materials to determine actual cost of manufacturing to standardize cable pricing and correct inconsistencies in pricing. Show less

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  Us postal service

  Sept 2001 - Dec 2004

  Contract project manager, network engineer

  District for Associate Office Infrastructure (AOI) project to link 175 District postal locations to the National Postal Routed Network (PRN). Assist with rollout and support of new software programs and workstations within the Spokane District of eastern Washington state and all of Idaho. Troubleshoot any connectivity issues post-installation. Assist with MS Outlook, Exchange, MS XP, Active Directory implementation. Identify and coordinate contractors for installs of data cabling for postal sites. Manage installation, service, and repair of postal data and computer equipment with national service vendor for 175 postal sites. Order and manage IP addresses of postal sites within the DistrictManage VSAT installations at 42 sites and convert workstations, servers, and timekeeping equipment from dial up to network or VSAT. Show less

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  The tech guy of idaho/washington

  Mar 2003 - now

  Owner/founder

  Contract computer software & hardware, network, cabling, & telecommunicationsProvide support for customers and clients by contract and hourly with computer software and hardware upgrades and installations, repairs, cabling installations and repair, and moves/adds/changes to telecommunications and computer networks. CCTV systems repair and additions.

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  Independent contractor/consultant

  Mar 2003 - Feb 2012

  Contract project manager

  Project Manager with over 20 years experience with telecommunications, Computer Telephony Integration (CTI), Wide Area Network (WAN) planning and installation, site selection and site build, call centers, disaster recovery, change management implementation, software implementation/upgrades

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  Volt workforce solutions at avista corporation

  Feb 2012 - Feb 2021

  Contract communications engineer
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  Avista

  Sept 2021 - now

  System engineer