Experience

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  At&t mobile tel

  Jul 2008 - Oct 2010

  Sales consultant

  Managed overall store operations, multiple client accounts, contracts, and processed all customer requests. Tracked and recorded store inventory, individual sales, and product availability for clientele.Educated and demonstrated a variety of AT&T’s wireless products and advanced services to clients.

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  At&t

  Oct 2010 - Jul 2018

  Executed all aspects of project/program management associated with the implementation of assigned external customer-facing projects/programs. Created detailed work plans, schedules, project estimates, and status reports.Managed customer relationships to ensure client satisfaction during the project/program management life cycle. Provided technical and analytical guidance and expertise in project management to define and carry out business objectives, project timelines, and budget requirements.Provided guidance, training, and mentored fellow team members on project systems and processes. Show less Managed project implementations and team of project coordinators for Wi-Fi installs and upgrades to ensure commitments were met, installations were successful, and to maintain overall customer satisfaction.Provided leadership to a team of 18 individual project coordinators, which entailed monitoring project quality and activities, identifying issues, resolving escalations, developing and executing training plans, mentoring team members, and delegating work and responsibilities.Performed and completed administrative functions such as: assisted with annual performance evaluations, monitored expense management reports, ensured corporate safety plans were upheld, team training, and teambuilding.Performed and completed HR functions such as: recruited, sourced and reviewed resumes, selected candidates for interviews, conducted interviews in person and/or over the phone, hired and staffed resources based on customer and/or project needs. Duties also included managing overall headcount and serving as a resource for employee benefits/policies. This role evolved to working with consulting companies allowing them to do the recruiting and resume sourcing based off work summaries/job descriptions I created, then I interviewed and selected final candidates. Show less Managed all project functions for various customers regarding new Wi-Fi installs, service upgrades, and relocations.Scheduled vendors/technicians, monitored quality of field work, ordered and shipped necessary equipment and materials.Adhered to timeline and budget requirements to ensure successful completion of projects in a timely manner.Engaged customers, vendors/technicians, and project team members with face to face meetings, conference calls, email, and status reports regarding all project details.Assisted in training and development of new hires with company policies, operations, and project processes. Show less

  • Senior Specialist Project Manager

    May 2015 - Jul 2018

  • Team Lead Specialist

    Aug 2012 - May 2015

  • Specialist Project Coordinator

    Oct 2010 - Aug 2012
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  Stitch fix

  Feb 2019 - now

  Senior stylist

  Create unique client experiences for my Womens, Mens, and Kids clients by building relationships with personalized notes and by providing stylish wardrobe solutions resulting in many long-term Fix relationships and repeat clients.Partner with Customer Service, Team Lead, Styling Team Coaches, and fellow stylists for client and business needs.Continue to demonstrate my ability to consistently meet and/or exceed all expectations of my stylist role including quality metrics, efficiency expectations, and engagement/compliance of company policies and initiatives. Show less