Ben Garforth

Experience

• 

  TEKsystems

  Jan 2010 - Jun 2011

  Boeing's Enterprise Helpdesk - TEKSystems ContractEscalation Analyst for Universal Analysts to escalate more complex issues to.Working with and resolving a wide variety of issues while providing excellent customer service.Communicating with others on team to help resolve more difficult and odd problems to efficiently get the customer up and running in a timely fashion. Subject Matter Expert for various pieces of software used in the environment.Working with Product Managers to report and fix application bugs. Show less

  • Tier 2 Desktop Workstation Support Escalation Analyst

    May 2010 - Jun 2011

  • Tier 1 Universal Analyst

    Jan 2010 - May 2010
• 

  Parametric

  Jun 2011 - Jan 2020

  • Escalation support for Solutions Technicians• System Administrator and Engineer• SAN Storage Administrator• VMWare Administrator (VCP510-DCV)

  • Senior Manager, Systems Engineering

    Nov 2019 - Jan 2020

  • Manager, Systems Engineering

    May 2017 - Nov 2019

  • Senior Systems Engineer

    Nov 2015 - May 2017

  • Solutions/Systems Engineer

    Nov 2013 - Nov 2015

  • Senior Solutions Technician

    Sept 2012 - Nov 2013

  • Solutions Technician

    Jun 2011 - Sept 2012
• 

  Eaton Vance

  Jan 2020 - Jan 2022

  AVP, Senior Manager, Systems Engineering
• 

  Morgan Stanley

  Jan 2022 - now

  Executive Director, Enterprise Technology & Services