BRUCE MILLER

Experience

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  Springfield Community Hospital

  Feb 1968 - Nov 1973

  Data Processing Coordinator

  Systems Analyst, Computer Operator, Data Processing Coordinator. Supervised the transition from an in-house system to McAuto's Shared Hospital System (HFC)

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  McDonnell Douglas Automation

  Jan 1973 - Jan 1978

  Supervisor, Product Information Services

  Managed team of 15 technical writers that created and maintained over 100 technical, user, and training support manuals

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  McDonnel Douglas Hospital Services Division

  Nov 1973 - Apr 1978

  Product Information Services - Supervisor

  Worked in Peoria and St.Louis starting as a technical writer and ending up with supervising technical writers in the Educational Services Department

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  Microhealth Systems

  Jan 1983 - Jan 1984

  Operations

  Operations Manager for Clinic Billing Services Company. Managed all aspects of an on-site data center using Digital Computer Corporation equipment. Also supported remote data centers using our software. Evaluated, recommended and implemented business controls and processes to maintain operational integrity for customer information and contracted services.

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  Baxter Healthcare

  Jan 1984 - Jan 1994

  Director Client Services

  Various leadership positions all dealing with maintaining positive relationships with our customers. Managed over 100 people located in 4 locations ranging from Orlando Florida to Honolulu Hawaii. Successfully implemented process changes to allow us to reduce costs in providing services while improving the satisfaction of our customers. Managed a team that upgraded over 90 customers software (each project approximately 1000 hours) in 15 months.

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  Valencia Community College

  Jun 1986 - Jan 1994

  Member and Chairman - Business Advisory Council

  Participated in this volunteer council that advised the college on job skills and curriculum issues. The program involved was the Computer Programming Training for the Disabled. This 12 month program provided persons with significant disabilities the opportunity to learn information technology skills and then participate in interns leading to over 80% of the graduates finding employment. The council was made up of representatives from companies of all sizes as well as government agencies. I chaired this Business Advisory Council for two years. Show less

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  PHAMIS, Inc

  Mar 1994 - Jun 2000

  Client Service Manager

  Managed relationships with customers that were receiving software support services. Participated in my customer's planning efforts and process re-engineering and provided information about how best to integrate our products into those business processes. Customers were large, multi-facility health care organizations.

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  IDX Systems

  Apr 1996 - Jun 2000

  Client Service Manager

  External and Internal Customer Relationship Management. Managed the support agreements for multi-million dollar accounts. Key among these were customers that were in joint-ventures with my company, developing and implementing new products while maintaining the integrity of existing products and the customer's business operations..

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  ITT Technical Institute

  Jan 2001 - Jan 2004

  Adjunct Instructor

  Instructed Web Technology, Web Security Management, Network Security, and Business Process Management

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  U.S. Coast Guard

  Jul 2002 - Sept 2014

  Content management, web server security, network security, exchange management, web application integration with business processes. Also provide support services for GeoSpatial Information System projects Manage web servers and web site content. Evaluates and implements web-based technology to meet the business needs of the Coast Guard in the Pacific Northwest

  • Web Resource Manager and GIS Project Manager

    Jul 2002 - Sept 2014

  • Web Manager

    Jul 2002 - Sept 2014
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  USCG Auxiliary

  Jan 2007 - Dec 2008

  District Commodore CGD 13 Auxiliary

  Volunteer elected leader of 1800 members of the US Coast Guard Auxiliary in the Pacific Northwest. During my tenure, reorganized staff alignment to improve span of control and to meet the goal of providing better support to our members and the recreational boating public.

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  US Coast Guard Auxiliary

  Jan 2009 - Dec 2016

  Responsible for review and analysis of internal processes and creation of recommended changes. Evaluation of technology that would improve the productivity of our volunteer force. Oversight of Information Security governance and management. Member of the United States Coast Guard Auxliary National Staff position created to oversee the application of information technology to support our members in the execution of Coast Guard Auxiliary Missions

  • Senior Advisor - Process Improvement

    Oct 2014 - Dec 2016

  • Member

    Jan 1991 - Dec 2016

  • Chief Information Officer

    Aug 2009 - Oct 2014

  • Immediate Past District 13 Commodore

    Jan 2009 - Dec 2010
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  USCG Auxiliary

  Nov 2010 - Oct 2014

  Deputy National Commodore - Information Technology and Planning

  Responsible for Strategic Planning, Performance Measurement, and Information Technology. I also serve as the Chief Information Officer.

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  Miller and Miller

  Aug 2016 - now

  Retired

  Exploring our new home, travelling and watching the sunsets into the Pacific.