Pam Stallard, PMP

Experience

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  Avionics Research Corporation

  Jan 1977 - Jan 2000

  Systems Support Specialist/System Admin/Director/Production Manager/Graphic & Technical Illustrator

  Originally hired as Technical Illustrator and progressed through to Director as the business model changed from in-house graphics department to staffing organization specializing in proposal and desktop publishing support. Government/non-government proposals, publications, brochures, trade show displays, electrical/mechanical schematics, photography, slide presentations, patent drawings. Acted as liaison between major defense contractor and in-house graphic/technical illustrators. Responsible for training and supervising personnel within graphics/desktop publishing department. Job requirements included estimating / bidding proposals and negotiating contracts. Maintained Secret clearance with US government. • Instrumental in converting Avionics Research from a traditional pen & ink graphics department to a totally computerized organization; researched, recommended and purchased hardware/software packages, including network configurations, resulting in increased productivity and reduced resource requirements (from 45 FTEs down to less than 15) leading to increased profitability for the corporation.• Trained and assisted 15-20 in-house illustrators in numerous graphics and desktop publishing applications. • Provided technical support, maintenance, upgrading, networking, and troubleshooting for roughly 60-70 Macintosh and PC computer systems annually.• Designed, implemented, and maintained company’s web site utilizing HTML and Dreamweaver.• Maintained Human Resources database including scanning, OCR, importing, populating, and indexing resumes for relational database (Simply Visual Recruiting). Show less

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  Convergys Corporation

  Jan 2000 - Jan 2009

  Recruited to Program Administration and Control (PAC) Team to oversee and guide project teams for multiple HRO Implementation projects. Guided project team members in using Best Practices, Standard Processes and Procedures to ensure consistency and repeatability.• Assisted in securing $65 million in additional revenue by managing over 80 Approved Change Orders through the Change Control Process including time tracking, reporting, and managing schedule issues.• Recovered $185,000 of potentially lost revenue on Approved Change Orders by establishing and enforcing strict guidelines for proper time capturing and reporting.• Managed the Risks, Issues and Change Control (RICC) Database as well as the Blueprint Change Request (BCR) Database utilizing QuickBase; provided development changes allowing business to track, monitor and manage change orders through completion for accurate and timely billing to the client. Show less Ensured each production solution managed within Convergys Data Centers had a Disaster Recovery Exercise (DRE) conducted every 12 months to enable maximum chance of success in event of disaster. Made certain each Business Unit had a documented Disaster Recovery Plan (DRP) for both functional and organization recovery; assisted in writing and editing the DRPs when needed. Responded to marketing/sales inquiries on Disaster Recovery to assist in attaining new business; provided Business Continuity input on sales proposals when needed. Functioned as liaison between the Data Center technical staff and the Business Unit technical staff to ensure timely completion of Disaster Recovery Exercises.• Acted as Project Manager for over 35 DREs annually; developed, organized, controlled project materials and schedules for all DREs reporting status to leadership team; established project teams for each DRE ranging from 5 team members to over 180 on the multiple platform exercises (Open System, Mainframe, AS400, HP)• Continuously improved team performance by authoring and publishing Project Office ‘Best Practices’ for the Disaster Recovery Process; conducted Lesson’s Learned for each DRE and documented findings in common repository; designed/implemented/evaluated Client Satisfaction Surveys of the DRE Process.• Acted as Site Plan Coordinator and Situations Officer on the Convergys Lake Mary Incident Command Team to monitor and track incidences as well as ensure on-site personnel could be safely evacuated if necessary.• Managed multiple new hardware and software implementation projects within the Data Center to support client data processing on internal company servers. Show less Developed, organized and controlled project materials for major telecommunications client billing system. Utilized cost estimation tools to provide project estimates and resource scheduling. Worked with System Engineers on client business requirements to assist in preparation of PLR, FRS, FDS and other Front End Requirements. Assisted developers with Detail Level Designs (DLDs). Balanced resource loading issues. Acted as Project Manager for new feature development and delivery to client application.• Tracked projects through Software Development Life Cycle to identify project risks and develop risk mitigation plans to ensure on-time implementation of major application releases.• Provided detail and summary reporting of program status including progress and completion estimation.• Provided Quality Control for Usage Repository, a web-based information storage warehouse of all code, operational instructions, and detail design documentation for major application subsystem.• Participated on the Quality System Users Group to evaluate quality issues within Convergys.• Participated on task forces for process improvement efforts such as Software Code Inspection Process, Estimation Process, and Change Control Process. Show less

  • Project Manager – PMO Human Resource Management

    Jan 2007 - Jan 2009

  • Project Manager – Integrated Planning & Disaster Recovery Services / IT Risk Management

    Jan 2003 - Jan 2007

  • System Analyst, Sr. Associate Project Manager – Development Team

    Jan 2000 - Jan 2003
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  NEC / NetCracker Technologies (formerly Convergys Information Management)

  Aug 2010 - Dec 2013

  PCI Project Manager

  Guided APS teams in all aspects of PCI compliance both for pre-production and post go-live, including PCI Data Security Standards (PCI DSS) and PCI Payment Application Data Security Standards (PCI PA-DSS) as well as facilitating SSAE-16 SOC 1 audits.• Facilitated PCI compliance projects for multiple clients ensuring continuity of revenue and avoidance of non-compliance penalties.• Managed multiple SSAE-16 SOC 1 audits and facilitated remediation to bring solutions back into compliance. Show less