Emily Breneman

Experience

• 

  Mallinckrodt Pharmaceuticals

  May 2007 - now

  -Responsible for supply chain planning step of SIOP within the generics business segment-Work with contract manufacturers to ensure production is on time to meet supply requirements-Present supply plan to marketing team and ensure timely updates are provided accordingly-Assist manufacturing sites, customer service, quality, marketing, IT and any other business function with requests regarding product, process or system knowledge-Represent supply chain on project teams related to but not limited to product launches, system upgrades and process improvement Show less -Responsible for supply chain planning step of SIOP within the generics business segment-Work with contract manufacturers to ensure production is on time to meet supply requirements-Present supply plan to marketing team and ensure timely updates are provided accordingly-Assist manufacturing sites, customer service, quality, marketing, IT and any other business function with requests regarding product, process or system knowledge-Represent supply chain on project teams related to but not limited to product launches, system upgrades and process improvement Show less -Ensured appropriate staffing levels by establishing and monitoring necessary metrics to track key activities and measure departmental performance -Focused on establishing and maintaining a high performance culture by selecting and developing highly talented staff-Ensured current practices met or exceeded business and customer needs through constant assessment and VOB/VOC-Established objectives, policies, processes, procedures and priorities that supported the business goals of the Supply Chain organization, as well as the Pharmaceutical segment, and ensured that those goals were communicated to the entire department -Served as customer advocate and provided high level problem resolution-Maintained responsibility for all personnel actions, including hiring, training and performance evaluations Show less -Developed and monitored necessary metrics to track key activities and measure departmental performance-Ensured current practices met or exceeded business and customer needs through constant assessment and VOB/VOC-Established objectives, policies, processes, procedures and priorities that supported the business goals of the Supply Chain organization, as well as the Pharmaceutical segment, and ensured that those goals were communicated to the entire department-Integrated learning from customers, competitors, operating entities and professional training to improve competitive position -Served as customer advocate and provided high level problem resolution-Developed, implemented and maintained systems, processes and tools used by Customer Service Agents in their interactions with external and internal customers Show less -Accepted and processed orders by telephone, internet and correspondence from customers; quoted pricing and delivery dates; checked product availability and expediting information -Corrected electronic order errors and investigated root causes-Entered and maintained database records of customer profiles and prepared and maintained status reports-Processed and adjusted database for returned goods by entering orders, credits, etc. Within parameters, expedited emergency orders upon customer requests-Maintained knowledge of company products and customer service processes-Assisted Marketing department with product allocation releases to key customers-Acted as customer advocate by leading issue resolution initiative Show less

  • Manager Supply Chain

    Jun 2022 - now

  • Senior Supply Chain Analyst

    Jun 2016 - Jun 2022

  • Customer Service Manager

    Sept 2012 - Jun 2016

  • Supply Chain Analyst

    Dec 2010 - Sept 2012

  • Customer Service Representative

    May 2007 - Dec 2010
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  Worth Clark Realty

  Nov 2021 - now

  Real Estate Agent

  -Part-time real estate agent with a strong customer service background-Aim to make what can be a stressful experience of buying and/or selling a home easier on the home buyer/seller-My success level is based on the happiness of my clients