Nicholas Glavor

Experience

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  Sky High Sports

  Jul 2010 - Sept 2015

  Office Assistant / Shift Supervisor

  Sky High Sports is an indoor trampoline park, which allows customers to play on wall-to-wall trampoline courts. The entry-level position for this facility is as a Court Monitor, ensuring customer safety on each of the courts, and supporting customer relations. Maintaining customer safety was paramount, as jumping on trampolines is an extreme sport.I was later trained to be a Party Assistant. The facility held many birthday parties, and as a Party Assistant I hosted the different portions of each party, by serving food and drinks and meeting customer demands. Being a Party Assistant sharpened my focus by accommodating to customer needs in a timely manner.I was later trained to be a Cashier. This position utilized quick math skills as well as a consistently friendly demeanor. I excelled in this position, helping customers and coworkers alike, especially during times of heavy customer flow.In the winter of 2013, I had a brief hiatus from the job, then returned to work. Through my exemplary work habits and demonstrable leadership skills I earned a promotion to Shift Supervisor, where I flourished until I left to study at UCSC.During my summer break from UCSC, I went back to work as an Office Assistant. I was in charge of the book-keeping required for birthday party reservations. I collected customer information over the phone and inside the store and processed payment information for deposits. A week prior to each reservation, I called to confirm the booking and to explain store policies. I responded to customer questions over the phone and through email correspondence without requiring managerial oversight. With every customer correspondence I mentioned the store's policies, including the requisite waiver needed to use the facility. Show less

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  Venatious Gaming Lounge

  Jan 2015 - Jun 2016

  Assistant Manager

  Venatious is a Video Game Lounge in the Capitola Mall. The store features 65" televisions equipped with contemporary gaming consoles and gaming computers. The store features 200+ video games to select from, while playing in comfortable lounge chairs.I assisted the store's proprietor in the upkeep and operation of the store. My main duties revolved around setting-up video games for customers to play on the computers and consoles, which required effective interpersonal communication skills to ensure customer satisfaction. Knowledge of different game types and which games are in demand presented a unique challenge to cater to the demands of customers. Show less

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  UC Santa Cruz

  Sept 2015 - Jun 2016

  Research Assistant

  In the Spontaneous Communication Lab, I worked worked under Professor Jean E. Fox Tree, who studies the production and the comprehension of spontaneous communication. As a research assistant, I was given the opportunity to apply the knowledge I gained in my psychology coursework in a very practical manner. While I worked in the lab, I learned more about different psychological phenomena, but more importantly, how to go about investigating those phenomena through experimental research. I independently guided participants through our experimental studies without the principal researcher present, and collected research data. While conducting the experiments, I described to the subjects the tasks required for the experiment and debriefed them on our intended results post-study. I generated transcripts from recordings of language use, then evaluated recorded data and transcripts for meaningful results. All experimentation was confidential and included the use of consent forms.Faculty Advisor: Prof. Jean E. Fox Tree Show less

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  Zoho

  Jan 2017 - May 2022

  -Researched and developed enterprise-focused content in a cross-functional team for Zoho’s IT management division, ManageEngine.-Wrote and published an article titled "Motivation, management, and mastery," exploring the difference between heuristic and algorithmic tasks; how to manage and motivate each; and ways to promote mastery in the workplace.-Wrote and published an article series titled "Productivity and the W.H.E.N. of work," which is an ongoing breakdown of the various conditions and factors that determine the potential efficiency of workers and a workplace. Show less -Edited a variety of marketing content—including webpages, blogs, mailers, and e-books—as per ManageEngine’s style guide; paying particular attention to content’s grammar, clarity, and tone.-Collaborated with writers and other editors to produce high quality copy, often under tight deadlines.-Researched subject matter as needed to verify the technical accuracy of content, including a passing familiarity with IT management software for Active Directory, help desks, desktops, networks, servers, mobile devices, and applications, as well as solutions for IT analytics, IAM, SIEM, endpoint security, network security, and data security.-Built strong relationships with writers and analysts, providing feedback on how to improve their writing.-Crafted documentation related to content creation guidelines, industry-specific grammar, and a formalized process for submitting content for review. Show less

  • Enterprise Analyst, ManageEngine

    Aug 2021 - May 2022

  • Brand-level Marketer, Zoho Buzz & Zoho.com

    Nov 2019 - Jul 2021

  • Field Marketer, Zoho Social

    Feb 2019 - Nov 2019

  • Marketing and Technical Editor

    Jan 2017 - Jan 2019
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  ManageEngine

  May 2022 - now

  Marketing and Technical Editor

  -Collaborated with writers and other editors to produce high quality copy, often under tight deadlines.-Edited marketing and technical content as per ManageEngine’s style guide; paying particular attention to the grammar, clarity, and tone of edited content.-Completed reviews of over 1,200 pieces of content during this period—including 10 formal press releases, 32 articles for third-party publications, and 26 Q&As for reporters or third-party sites, as well as hundreds each of blogs, web pages, mailers, and social media posts—with 70% of review submissions resolved in two days or less.-Researched subject matter as needed to verify the technical accuracy of content for various IT management concepts, including cybersecurity, service management, security information and event management, Zero Trust, identity and access management, IT operations management, unified endpoint management and security, advanced IT analytics, and low-code app development. Show less