Karina Eide Jensen

Experience

• 

  AB Klipp Strømmen

  Aug 1999 - Mar 2002

  Service Employee

  Customer reception, telephone and appointment booking, cleaning, simple treatments and assist hairdressers when necessary.

• 

  Narvesen

  Feb 2002 - Jan 2003

  Service Employee

  Customer care, sales, goods replenishment, receipt and return of goods as well as cash settlement and processing of value cards.

• 

  Stalsberg Bo og Behandlingssenter

  Mar 2003 - Jul 2004

  Home Health Care Assistant

  Assist patients with personal care and other daily routines.

• 

  One Solution DA

  Mar 2003 - Jul 2003

  ICT Apprentice

  Installation of hardware and software on computer and server, hardware service and sales of computers and server equipment.

• 

  Rikshospitalet University Hospital

  Aug 2003 - Mar 2008

  1st and 2nd line support, internal training, monitoring of data network (24/7 shift), user administration, 2nd line onsite support on all locations connected to Rikshospitalet, ordering, responsibility for hardware service and contact person for service partners. Support for patient administration systems with personal and sensitive data, testing of changes and new versions. First and second line support, user administration, onsite support on all locations, service and installation of hardware and software on computers. Apprenticeship exam passed May 2004.

  • IT-administrator

    Sept 2004 - Mar 2008

  • ICT Apprentice

    Aug 2003 - Aug 2004
• 

  Conax

  Apr 2008 - Aug 2017

  IT System Administrator

  1st and 2nd line support for internal users, user administration, follow up on all daily support tasks and pending tickets. Reporting trends, incidents and requests.Installing and troubleshooting computers, devices and software. Advice and supporting users on all IT systems at headquarter and branch offices. Maintenance of support documentation and procedures, procurement of IT equipment and software, training of users and new employees, monitoring data network and backup/restore. Participating on internal projects as Microsoft CRM implementation, Remedy, Sharepoint 2010 configuration for end users, Jira ServiceDesk and life cycle process for computers. Vis mindre

• 

  NAGRA

  Aug 2017 - now

  Improvement Agent and Support Analyst

  Two-part position; Improvement Agent and Support Analyst Responsible for processing improvement ideas in Services division that require cross-departmental contribution or partner relation. Operational hands-on involvement on improvement ideas together with owners and contributors.Contributed to cross-division tasks like implementation of new portal for partners, CRM solution, ServiceDesk converting to Jira servicedesk and upgrade and configuring Sharepoint 2010 to Sharepoint 365. 1st line support for partners, training, ServiceDesk management, update and distribute information and documentation, maintain data in our product management system and CRM, support to internal departments regarding partners and customers. Project administrator for integration projects, resource allocation of test labs, invoicing and onboarding of new partners. Training internationally and externally.Organizing and planning events for employees and partners. Backup for IT support.I have worked in the same company but in different positions since 2008. In April 2014, Conax AS was acquired by Kudelski Group. Vis mindre