David Sharpe

Experience

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  PCC ASP

  Jan 2002 - Jan 2003

  Proctor / Assistant Teacher

  • Oversaw the instruction and welfare of 500+ students.• Mentored students and upheld the values of the program. • Assisted master teachers in classroom work, fostering a nurturing environment for students and staff. • Provided constant support to all team members.

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  Walt Disney World

  Jan 2004 - Jan 2008

  • Managed the day-to-day operation of guest services, merchandise sales, custodial, and guest safety.• Monitored and ensured the successful implementation of safety, quality and efficiency of operation, while continually working to exceed guest expectations.• Acted as a leader in the development of over 300 cast members, to ensure the highest quality of guest service was provided at all times, all the while upholding the values and traditions of Walt Disney Parks and Resorts. • Gave scripted tours to thousands of guests per day. • Worked along with other Cast Members to provide outstanding guest service. Provided outstanding guest service to thousands of guests, while being responsible for transactions, stock, store appearance, and guest service recovery.

  • Guest Service Manager - Theme Park Operations

    Jan 2005 - Jan 2008

  • Attractions and Merchandise Host

    Jan 2004 - Jan 2005
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  Bath & Body Works

  Jan 2004 - Jan 2005

  Customer Sales Leader

  • Ensured positive experiences and drove profitable, top-line sales growth. • Coached team, reinforced appropriate behavior on and off the sales floor, set the direction for the daily business.• Ensured excellence in store operations and visual presentation.

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  Vistana Signature Experiences

  Jan 2006 - Jan 2006

  Database Specialist

  • Maintained the environmental aspects of a sales and customer database.• Assisted Sales Representatives with technical support and training.• Ensured the safe input and storage of confidential customer information.

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  EXPRESS

  Jan 2008 - Jan 2009

  Brand Manager

  • Managed the operation of a 10,000 square foot, dual-gender store.• Developed the strategies and plans to achieve sales results through business analysis, action planning, effective communication, and consistent accountability.• Oversaw the effective execution of proper product placement and merchandising strategies.• Leveraged in multiple locations throughout the district in order to improve talent recruitment and development at all levels.

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  Apartment Rental Experts, LLC

  Jan 2010 - Jan 2010

  Rental Consultant

  • Wrote contract documents, rental agreements and closing statements.• Coordinated appointments with management companies, landlords and prospective tenants to showcase rentals.• Created and maintained a large client base by anticipating needs and providing exceptional customer service.

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  Macy's

  Jan 2010 - Jan 2011

  Sales Manager - Women's Sportswear, Coach, Handbags, and Accessories

  • Observed, coached and led a team of associates to ensure they provided an outstanding shopping experience to all customers.• Conducted ongoing talent analysis of associates established career progression plans for key players and positions, resulting in retention of best people and turnover reduction.• Drove and exceeded sales goals in a multi-department, $8 million business, through analysis of sales reports, associate scorecards and promotional materials.• Maintained high customer readiness standards, in order to deliver a clean, neat and easy to shop store environment. Show less

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  Bath & Body Works

  Jan 2011 - Jan 2015

  Multi-Unit General Manager / Regional Training Manager

  • Provided leadership, sales, and operational support to a team of 3 stores, driving exceptional performance and achieving regional ranking in the Top 10 stores for sales performance and customer conversion growth.• Led all aspects of a high-traffic, top-volume location, implementing new Loss Prevention practices and standards, resulting in a remarkable reduction of shrinkage by over 40%.• Possessed complete operational responsibility to achieve sales, service, organization, customer satisfaction, and profitability goals, consistently exceeding targets in compliance with company procedures.• Developed and executed short and long-term plans aligned with district/region strategy, ensuring the maintenance of expected operational and merchandising standards across the region.• Conducted effective training for staff in customer service, product knowledge, inventory control, and merchandising, fostering internal development and retention growth.• Mentored and trained leaders across the district and region in talent retention and development strategies, contributing to a culture of continuous learning and professional growth.• Developed and maintained a district-wide newsletter recognizing top talent in the market, enhancing employee engagement and morale while celebrating achievements. Show less

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  Sur La Table

  Jan 2015 - Jan 2017

  Regional Training Manager

  • Mentored and trained new leaders across the district and company, fostering a culture of talent development and operational excellence to drive organizational success.• Conducted in-depth analysis of retail business trends, leveraging insights to develop and implement strategic plans aimed at enhancing profitability and optimizing operational efficiency.• Developed and delivered comprehensive training programs focused on leadership development, operational procedures, and customer service, resulting in increased employee engagement and performance.• Collaborated with cross-functional teams to identify training needs and opportunities for improvement, ensuring alignment with organizational goals and objectives. Show less

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  Williams-Sonoma, Inc.

  Jan 2017 - Jan 2018

  Area Manager

  • Orchestrated end-to-end operations of multiple retail locations, meticulously implementing standard operating procedures to ensure operational excellence and consistency across all units.• Spearheaded talent acquisition efforts, recruiting top-tier candidates and building a robust talent pipeline to meet staffing needs and drive organizational success.• Championed a culture of continuous performance development, actively engaging with team members to provide coaching, feedback, and opportunities for growth.• Drove top-line retail sales through strategic initiatives and innovative partnerships, collaborating with local chefs and designers to curate immersive culinary and interior design experiences both in-store and in customers' homes.• Analyzed and interpreted retail business trends, leveraging insights to develop and implement data-driven strategies aimed at optimizing profitability and maximizing revenue. Show less

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  The Body Shop

  Jan 2018 - now

  Senior Manager of Learning & Development

  • Conduct comprehensive needs assessments for both organizational and employee development, ensuring alignment with strategic objectives and fostering a culture of continuous learning.• Oversee end-to-end management of employee onboarding and training programs, optimizing processes to enhance efficiency and effectiveness.• Develop and execute mentoring and coaching strategies, driving employee engagement and professional growth across all levels of the organization.• Lead the design and implementation of dynamic training materials and resources, tailored to address specific learning needs and maximize impact.• Create and administer customized development plans for leadership teams, cultivating a pipeline of talent and strengthening leadership capabilities.• Evaluate program effectiveness through robust metrics and feedback mechanisms, leveraging insights to refine and enhance learning initiatives.• Facilitate engaging and impactful national and global training sessions, ensuring consistent delivery of high-quality learning experiences across diverse geographies. Show less

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  QVC

  Jun 2023 - now

  On-Air Guest Host

  • Masterfully convey brand narratives and product stories to captivate audiences, fostering deep connections with viewers and driving brand loyalty.• Leverage expertise in product knowledge to influence and educate audiences, demonstrating integrity and confidence in every interaction.• Demonstrate agility and quick thinking to engage, entertain, and educate viewers in real-time, fostering an immersive and dynamic shopping experience.• Cultivate an engaging on-air persona that resonates with diverse audiences, resulting in increased viewer engagement and sales conversion rates.• Collaborate with cross-functional teams to align messaging and promotional strategies, ensuring consistency and effectiveness across all platforms. Show less