Alan Payne, MBA, MS

Experience

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  Full Time Volunteer

  Jan 1993 - Jan 1995

  Volunteer Representative

  Volunteer Representative in North Eastern Brazil.

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  Previous Experience

  Jan 1995 - Jan 2001

  Various Positions

  Various positions with escalating responsibilities including personnel management of up to 25 employees, cash handling, facility management, video and film production, marketing, market research, and fundamental business skills.

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  Diluvio Consulting

  Jan 2001 - Jan 2003

  Consultant, Owner

  Lead consultant on all aspects of direct marketing, marketing strategy, business strategy, communications, data mining, data modeling, and training.

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  Overstock.com

  Jan 2003 - Jan 2003

  Director of Marketing and Analytics

  Worked with segmentation, data analysis, contact strategy and how build better relationships leveraging data and aligning business strategy.

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  Navy Federal Credit Union

  Jan 2003 - Jan 2007

  Manager Member Research

  Created the primary research branch at Navy Federal. Incorporating qualitative (focus groups, interviews, ethnography) and quantitative (surveys, text analysis, statistical modeling) research techniques. Worked with the Board of Directors, front office, and all major departments in supporting their initiatives with member information.

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  Navy Federal Credit Union

  Jan 2008 - Jan 2011

  Manager, Member Research & Development

  Lead and directed all aspects of qualitative and quantitative research for the credit union. With a staff of 13 and a $2.6 million budget, I oversaw the implementation of numerous initiatives and hundreds of projects with direct impact to the credit union.

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  Navy Federal Credit Union

  Apr 2011 - now

  How does a business prepare for and exploit the digital business transformation? How does an organization prepare for the Internet of Things? How does data utilization, system integration, cloud options, and mobile and wearable devices change the game within and from outside one's organization? What chess moves are the direct and indirect competitors making in your current and future market space?How does an IT organization provide a value added strategic dialog with the business? How does an IT organization structure and evolve from an asset focus to a services organization? How do you still maintain the traditional legacy platforms and introduce the agility the future is demanding?Enter strategy. Show less Created the financial controller role for the IT department including financial strategy, overhauling the budgeting process, and addressing accounts payable needs. Managed a several hundred million dollar budget. As a direct report to the CIO and working with the CFO created a IT financial management management strategy including the creation of detailed activity based costing models and implementation into the organization cost accounting and profitability models. Additionally, I research and created an extended strategy for Technology Business Management incorporated multiple views of financial costing, organizational structure, vendor management, asset management, utilization, and service creation and service demand forecasting.Additional responsibility has included in leading parts of an IT organization transformation from a point based, functional organization to a services based organization including preparation for showback and chargeback to the business. Show less

  • IT Process Engineering

    Oct 2016 - now

  • ISD Strategic Services Management

    Apr 2015 - Oct 2016

  • Assistant Vice President, Technology Business Management

    Apr 2013 - Apr 2015

  • Assistant Vice President, IT Controller

    Apr 2011 - Apr 2013