Er.Karan Soni

Experience

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  Tech Mahindra

  May 2022 - Nov 2022

  A service desk is a centralized point of contact that handles user issues, requests, and inquiries related to IT services. It provides incident management, service request management, problem management, knowledge management, communication, customer service, SLA management, and user training and support.

  • Desktop Support Engineer

    May 2022 - Nov 2022

  • Service Desk Specialist

    May 2022 - Oct 2022
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  Teleperformance

  Oct 2022 - Jan 2024

  Support Analyst Supervisor

  An Support Analyst Supervisor is a professional who is responsible for maintaining, installing, and troubleshooting computer systems and networks within an organization. The specific responsibilities of an IT specialist may vary depending on the company or industry, but common responsibilities include:Installing and configuring computer hardware, software, systems, networks, printers, and scannersMonitoring and maintaining computer systems and networksTroubleshooting hardware and software issuesProviding technical support to usersResolving network issuesImplementing and maintaining security measures to protect computer systems and networksAssisting with the planning and deployment of new computer systems and networksParticipating in training and professional development opportunities to stay up-to-date on industry trends and best practices. Show less

• 

  Archway Marketing Services

  Dec 2023 - Dec 2024

  Desktop Support Technician
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  ADVATIX - APAC

  Dec 2023 - Dec 2024

  Desktop Engineer
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  Odgers Berndtson Asia Pacific

  Jan 2025 - now

  Information Technology Support Engineer

  As an IT Support Engineer at Odgers Berndtson, I play a crucial role in ensuring seamless technology operations across the organization. My responsibilities include providing first and second-level support to end-users for hardware, software, and network issues, ensuring minimal disruption to daily operations. I manage user accounts, permissions, and system configurations across various platforms, including Microsoft 365 and Azure. Additionally, I diagnose and resolve technical issues, including network connectivity, system performance, and application errors.I am responsible for deploying, maintaining, and updating business-critical software such as Templafy, Zoom, Microsoft Teams, and Outlook. I also configure laptops, desktops, and mobile devices, and manage hardware inventory and procurement. I assist users with collaboration tools, virtual backgrounds, and troubleshooting platform-specific issues. Handling support tickets through the help desk system, prioritizing tasks, and ensuring timely resolution is another important part of my role.I document IT processes, solutions, and best practices to streamline future support, and provide technical training and guidance to users to enhance their understanding of IT systems and tools.I am committed to delivering efficient IT solutions and ensuring technology supports the business goals of Odgers Berndtson. Show less