
Carolina Gouvêa
System Analyst Intern

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About me
IT Governance | SOX | ITSM | Process Management | ITIL Certified | Change Managemnt Consultant at Vale.
Education

UFRJ - Universidade Federal do Rio de Janeiro
2010 - 2012MBA Software Engineering
Universidade Gama Filho
2005 - 2008B.A. Computer Science
Universidade Gama Filho
2009 - 2010MBA System Analysis
Experience

DATAPREV
Apr 2007 - Jan 2009System Analyst Intern• Modeling Systems with UML;• VB6 Developer.

IBM
Feb 2009 - May 2009Mainframe Developer• PL/1 Developer.

Golden Cross
Jun 2009 - Mar 2011Junior System Analyst• IT Governance and IT Audit;• Responsible for IT Process: spreading knowledge, creating and maintaining process; • Problem Management, Change and Release Management (ITIL / ITSM);• Power Builder 11 Developer.

Oi/Telemar
Apr 2011 - Sept 2021Senior System Analyst• Problem Management Team Leader since Dec 14; • Project Management Team Leader from Oct 13 to Dec 14;• Responsible for SOx audit, internal controls and compliance; • IT Governance (COBIT);• Maintain and Analyze the KPIs and OKRs of the IT Team; • Portfolio Management – Problems and Projects; • Responsible for IT Process: spreading knowledge, creating and maintaining process; • Change Management and Release Management / ITIL and ITSM;• Project Management using PMBOK / Scrum / Kanban; • VBA Developer. Show less

Vale
Jun 2022 - nowChange ManagementResponsible for managing the transition of Operational Technology (OT) Projects from development to productionChange Management.
Licenses & Certifications

ITIL v3
EXINMay 2011
Volunteer Experience
Análista de Sistemas
Issued by INES - Instituto Nacional de Ensino ao Surdo / RJ on Mar 2008
Associated with Carolina Gouvêa
Languages
- inInglês
- poPortuguês
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