Carolina Gouvêa

Experience

• 

  DATAPREV

  Apr 2007 - Jan 2009

  System Analyst Intern

  • Modeling Systems with UML;• VB6 Developer.

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  IBM

  Feb 2009 - May 2009

  Mainframe Developer

  • PL/1 Developer.

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  Golden Cross

  Jun 2009 - Mar 2011

  Junior System Analyst

  • IT Governance and IT Audit;• Responsible for IT Process: spreading knowledge, creating and maintaining process; • Problem Management, Change and Release Management (ITIL / ITSM);• Power Builder 11 Developer.

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  Oi/Telemar

  Apr 2011 - Sept 2021

  Senior System Analyst

  • Problem Management Team Leader since Dec 14; • Project Management Team Leader from Oct 13 to Dec 14;• Responsible for SOx audit, internal controls and compliance; • IT Governance (COBIT);• Maintain and Analyze the KPIs and OKRs of the IT Team; • Portfolio Management – Problems and Projects; • Responsible for IT Process: spreading knowledge, creating and maintaining process; • Change Management and Release Management / ITIL and ITSM;• Project Management using PMBOK / Scrum / Kanban; • VBA Developer. Show less

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  Vale

  Jun 2022 - now

  Change Management

  Responsible for managing the transition of Operational Technology (OT) Projects from development to productionChange Management.