Rajitha R.

Experience

• 

  Ericsson

  Nov 2014 - May 2017

  Network Engineer

  • Designed and implemented network infrastructure to meet business requirements and ensure optimal performance for the merger of T- Mobile, Orange, and Three UK with MBNL.• Planned 3G migrations for Fast Ethernet-Gigabit Ethernet (FE-GE) upgrades.• Proposed cost efficient microwave and Ethernet solutions for the network.• Led and designed the IPVPN layout in NRM Tool for Three UK.• Led a team of both internal and external key stakeholders from multiple organisations like MBNL, Huawei, Nokia, BT for the User Acceptance Testing on IPVPN in NRM. Show less

• 

  T V Sundram Iyengar & Sons Limited

  Apr 2018 - May 2018

  HR Data Analyst

  • Developed a Measurement System Analysis (MSA) for predicting, and managing attrition.• Analyzed over 15 datasets, applying statistical techniques to derive actionable insights within2 months.• Developed visualizations that contributed to a 30% increase in stakeholder engagement, andinformed decision making.

• 

  Visual BI Solutions

  Apr 2019 - Aug 2021

  • Resulted in a 34% increase in partner revenue within 8 months.• Increased the channel partner ecosystem by 150%, enhancing market reach and revenue potential.• Managed relationships with key strategic partners, driving joint business plans, and go-to-market strategies.• Conducted more than 50 training sessions, resulting in a 70% improvement in partner product knowledge.• Successfully negotiated and executed more than 80 partnership agreements in alignment with business objectives.• Liaised with accounting for effective and accurate invoicing. Show less • Promoted to Partner Alliance Manager based on know-how and performance.• Conducted thorough analysis of business operations, identifying inefficiencies and opportunities for improvements in Microsoft Certified products.• Recognized underutilization of certain software licences, leading to a cost-saving initiative that resulted in a 10% reduction in software expenses.• Improved the requirements gathering process, resulting in a 23% reduction in delivery time.• Created blogs, and video tutorials that helped in the successful launch of products, resulting ina 47% increase in user adoption. Show less

  • Account Manager

    Nov 2019 - Aug 2021

  • Business Operations Analyst

    Apr 2019 - Nov 2019
• 

  Lumel

  Aug 2021 - Aug 2023

  • Managed a portfolio of Fortune 500, and Mid-Market clients in EMEA.• Attained a customer retention rate of 84% by monitoring customer health metrics.• Acted as a primary contact for customers, and guided them through their onboarding, and adoption stages, leading to a 20% increase in adoption rates.• Proactively identified and capitalised on upsell, and expansion opportunities, driving significant growth for the customer portfolio.• Developed, and nurtured strong relationships with key stakeholders within customers organisations, including executives, decision-makers, and end-users.• Collaborated with the sales team during the pre-sales process to understand client expectations, and ensure a smooth handover post-sale.• Designed, and delivered engaging training sessions, and workshops for customers to optimise their use of products and maximise value.• Gathered usage feedback from 50+ channel partners, and customers that helped in product improvements. Show less • Achieved a promotion to Customer Success Manager within 5 months based on exceptional performance.• Successfully recruited 32 strategic channel partners, expanding global market reach.• Led joint business planning, and co-marketing initiatives with key channel partners, resulting in a 22% increase in revenue.• Enhanced channel partner capabilities, resulting in a 24% increase in partner-led deals.• Facilitated customer meetings that encouraged and supported future road mapping, learning impact, and promote success measures.• Held quarterly partner meetings and reviews, resulting in a 58% improvement in partner performance. Show less

  • Customer Success Manager

    Jan 2022 - Aug 2023

  • Account Manager

    Aug 2021 - Dec 2021
• 

  Purlos

  Jun 2024 - now

  Customer Success Manager